Regional Product Operations Manager, Live Nation
More information about location
Entertainment events promoter and producer
Open for applications
Entertainment events promoter and producer
1001+ employees
Open for applications
More information about location
1001+ employees
Company mission
Live Nation's mission is to help live music fans more easily and quickly find concert tickets and information about their favourite artists and venues.
Role
Who you are
- The role requires strong technical acumen, the ability to translate product complexity into operational simplicity, and the leadership to foster collaboration across teams
- ▪ Solid experience with SaaS or ticketing platforms and supporting complex product ecosystems
- ▪ Demonstrated ability to lead UAT processes at a regional or global level
- ▪ Proven success in managing product rollouts across multiple markets
- ▪ Experience working with product roadmaps, agile development teams, and go-to-market strategies
- ▪ Advanced understanding of issue tracking, support tooling, and documentation (e.g., Salesforce, Jira, Confluence)
- ▪ Fluent in English; additional Central European languages are a plus
- Highly analytical with a strong attention to detail
- ▪ Clear communicator with a collaborative mindset
- ▪ Strong sense of ownership and accountability
- ▪ Innovative and flexible approach – thrive to find solutions outside the box
- ▪ Makes high quality decisions in a timely manner, considering both the immediate and long-term consequences of decisions
- ▪ Comfortable working in a fast-paced, cross-cultural environment
- ▪ Organises time effectively and plans for future needs, maximising the use of available resources
- ▪ Change leader with the ability to influence across functions and region
What the job involves
- The Global Support & Operations Organization aims to build a global center of excellence, standardizing tools, processes, and best practices to elevate the support and operations experience across all regions
- Within this framework, the Central Europe Support & Operations team ensures consistent, high-quality services for clients throughout the event life cycle across Austria, Germany, Czech Republic, Poland, and Switzerland
- Product Operations plays a crucial role in this structure by enabling the successful delivery, adoption, and operation of ticketing platforms and features
- The Regional Product Operations Manager will lead the regional effort to bridge product and operational excellence
- The Regional Product Operations Manager, Central Europe, is a strategic leadership role that oversees the implementation, adoption, and performance of Ticketmaster’s platforms and product suite across the region
- This person will work closely with the Central Europe Director of Operations and liaise with the EMEA Director of Product Operations to align regional and global efforts
- The role is pivotal in establishing a regional product feedback loop, driving a harmonized go-to-market roadmap, and leading a team of Product Operations Specialists across Central Europe
- This role will also support and enhance first- and second-line product support capabilities, ensure transparency during global product rollouts, and maintain alignment between regional needs and global product developments
- ▪ Partner with global Product Operations and Engineering teams to align regional product adoption with global strategies
- ▪ Lead and coordinate product rollout processes across Central Europe
- ▪ Establish a robust UAT and QA testing framework to ensure products meet operational readiness standards
- ▪ Drive a harmonized go-to-market roadmap in collaboration with market-level Operations Managers
- ▪ Create transparency around global product and feature rollouts at the regional level
- ▪ Own regional product adoption KPIs and feedback loops
- ▪ Develop a Major Incidents communication framework to raise awareness, foster cross-functional collaboration, and ensure
- Swift issue resolution
- ▪ Directly manage a team of Product Operations Specialists across the five Central European markets
- ▪ Mentor and guide team members on complex product configurations and regional implementation best practices
- ▪ Ensure master knowledge on new and existing ticketing products is developed across the Regional Product Operations Team,
- Including: Microflex, TM1 Products, Universe, Sport XR and other future platforms that are incorporated to the Operations
- Product Suite
- ▪ Collaborate with Client Support, Event Programming, Event Delivery and Commercial leaders to ensure cross-functional
- Product readiness
- ▪ Represent regional interests in global product operations meetings and strategy discussions
- ▪ Improve and coordinate first- and second-level product support processes across the region
- ▪ Act as a regional escalation point for advanced product issues
- ▪ Partner with Product and Engineering to advocate for regional needs and influence product enhancements
- ▪ Develop and maintain documentation and internal tooling to enable efficient product operations support
- ▪ Lead UAT efforts for new product features prior to regional deployment
- ▪ Partner with internal education teams to define training needs for product rollouts
- ▪ Facilitate communication of product updates and known issues across markets
- ▪ Manage change effectively across diverse teams and stakeholders
Our take
Live Nation is the world's leading live entertainment company, sitting at the top of the market in live events and ticketing. Formed in 2009, it is a major international company, with key business segments made up of concerts, ticketing, and sponsorship and advertising.
Despite its dominant position in the market, the company saw an 84% drop in revenue during 2020 and the closure of live events. Since then, however, demand has been stronger than ever for their ticket sales. This is a reflection that live events remain a clear priority for consumers and has been further reflected in Live Nation's acquisitions of companies - like Goodlive - that complement and bolster Live Nation's portfolio.
In addition to live events, a key area to watch for Live Nation will be the rise of online concert streaming, like that undertaken by competitors such as Driift. Major festivals such as Glastonbury have trialled online concerts with mixed reviews. If it proves successful, this could be a major new section of the entertainment market and a big potential part of Live Nation's future ventures.
Freddie
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
Company HQ
Barbican, London, UK
Leadership
Michael Rapino
(President and CEO, not founder)They worked for 10 years in various marketing and entertainment capacities at Labatt’s Breweries of Canada. They held several roles at Clear Channel Communications, including President and CEO of Global Music. They were named CEO and President of Live Nation in 2005.
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