Senior Director of Commercial Operations, Equinix

GTM

$240-360k

Canada - Toronto Office TRO : 202,000 - 302,000 CAD / Annual. Employees are eligible for bonus, and equity

Salesforce

Expert level

San Francisco Bay Area

Toronto

Digital infrastructure company

Be an early applicant

Digital infrastructure company

1001+ employees

B2BCommunicationSaaSCloud Computing

Be an early applicant

$240-360k

Canada - Toronto Office TRO : 202,000 - 302,000 CAD / Annual. Employees are eligible for bonus, and equity

Salesforce

Expert level

San Francisco Bay Area

Toronto

1001+ employees

B2BCommunicationSaaSCloud Computing

Company mission

To provide finance, manufacturing, transport, government, and healthcare organizations a cloud-first world.

Job

Company

Role

Who you are

15+ years of experience in Commercial Operations, Sales Operations, or related fields
Proven track record in leading large-scale operational teams and driving transformation initiatives
Expertise in CRM systems (Salesforce), automation, and global process design
Strong strategic thinking, stakeholder management, and change leadership skills

What the job involves

The Senior Director of Commercial Operations will lead a global team responsible for enabling sales and success teams through efficient quote-to-cash processes, opportunity management, and related commercial support functions
This leader will drive operational excellence, automation, and scalability while ensuring alignment with evolving systems and segmentation strategies
Define and execute the vision for Commercial Operations, ensuring alignment with global sales strategy and segmentation models
Partner with Sales, GTM Ops, and IT (Lead-to-Cash) to optimize deal flows and implement automation in CRM (Salesforce) without disrupting existing processes
Develop a location strategy and staffing model to support a “follow-the-sun” approach for global functions like Bookings, Novations, and Terminations
Oversee Commercial Opportunity Management (COM) and related functions, ensuring timely and accurate support for opportunities and quotes
Drive process improvements across the Lead-to-Cash journey, leveraging technology to streamline workflows and enhance productivity
Establish KPIs and performance metrics to monitor efficiency, SLA adherence, and capacity utilization
Lead the transition to a more automated and efficient operating model, refining roles and responsibilities as technology evolves
Champion adoption of new processes and tools across regions, ensuring consistency and inclusion of local requirements
Foster collaboration across global and regional stakeholders to accelerate deal velocity and improve customer experience
Manage and develop a diverse team of ~190 professionals, creating an inclusive, high-performance culture
Drive talent development, coaching, and engagement strategies to build future-ready capabilities

Our take

Equinix is a veteran player in the digital infrastructure market, connecting industry-leading organizations in finance, manufacturing, retail, transportation, government, healthcare, and education.

The company provides a range of services within the categories of digital, support, data center, and interconnection, with capabilities including, for example, simplifying hybrid cloud deployments or securing on-site deployments. It has an extensive range of partners, granting its clients access to a vast range of industry-leading technologies atop its own offerings.

With a wide global presence, Equinix has secured a path to continued success by its ability to keep abreast of developments in the space. The company is comfortably positioned to remain a robust and leading player across multiple growth avenues and can be expected to make more smart developments and partnerships in the future.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

9% employee growth in 12 months

Glassdoor (4.1)

Trustpilot (3.3)

Company

Company HQ

Redwood Shores, Redwood City, CA

Leadership

Adaire Fox-Martin

(CEO & President)

Prior to becoming CEO of Equinix in 2024, Adaire spent nearly 3 years at Google in various roles, including Head of Google Ireland and President of Google Cloud Go to Market. She also spent nearly 14 years at SAP and over 18 years at Oracle Corporation.

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