Customer Success Manager, SimSpace

Cybersecurity

£90-110k

+Equity options at hire and potential for additional based on performance & opportunity for annual bonuses tied to company performance and individual contributions

Salesforce

Slack

Mid and Senior level

Remote in UK

More information about location

Cyber security training & insights

Be an early applicant

Cyber security training & insights

101-200 employees

B2BAnalyticsTrainingSaaSCyber SecurityCloud Computing

Be an early applicant

£90-110k

+Equity options at hire and potential for additional based on performance & opportunity for annual bonuses tied to company performance and individual contributions

Salesforce

Slack

Mid and Senior level

Remote in UK

More information about location

101-200 employees

B2BAnalyticsTrainingSaaSCyber SecurityCloud Computing

Company mission

To work on solutions that drive better cybersecurity across the world to ensure a secure future for us all.

Job

Company

Role

Who you are

Having familiarity with cybersecurity tools, frameworks (e.g., NIST, MITRE ATT&CK), and concepts such as threat simulation, penetration testing, or network defense is highly desirable and will set a candidate apart
Bachelor’s degree in Business, Communications, Cybersecurity, Computer science, or equivalent work experience
2+ years of experience with cybersecurity solutions and technical troubleshooting
3+ years in Account Management, Project Management, Customer Success, Technical Support, Consulting or similar role with Enterprise and/or Federal customers
Proficiency in CRM (Salesforce) and Customer Success software platforms (Slack, Microsoft tools, Google)
Willingness to travel approximately 25% - 30% (international travel across Europe and Middle East)

What the job involves

SimSpace is seeking a highly motivated and experienced Customer Success Manager (CSM) to join our team based in the United Kingdom region, with 25% travel in the European/Mideast Region
As a CSM, you play a pivotal role in fostering strong relationships with clients, driving adoption of SimSpace solutions, and ensuring long-term customer satisfaction and retention
You will serve as a primary point of contact for assigned accounts, collaborate cross-functionally, and contribute to process improvements that enhance the overall customer experience
Client Management: Serve as the primary point of contact for assigned clients, addressing queries, concerns, and escalations while maintaining strong relationships
Onboarding & Training: Develop and execute tailored onboarding plans, deliver product demonstrations, and provide ongoing training to maximize client success and product adoption
Retention & Renewals: Guide clients through renewal processes, and proactively addressing concerns to secure satisfaction and long-term loyalty
Cross-Functional Collaboration: Work closely with internal teams to resolve technical issues and align on client priorities, ensuring seamless communication
Process Improvement: Identify opportunities to enhance the customer journey and contribute to scalable, efficient processes that elevate the customer experience
Strategic Input: Provide insights to leadership and product teams, influencing strategies that align with client needs and market trends

Our take

Founded by experts from the US MIlitary’s Cyber Command and MIT Lincoln Laboratory, SimSpace is a cyber training platform that provides users with simulations, training exercises and rehearsals that act as stress tests for the cyber security of tech and its users.

At a time when cybersecurity is becoming a military and corporate priority, SimSpace’s Cyber Force Platform helps train sophisticated tech enterprises, governments and national infrastructure companies to become more resilient. Its comprehensive medley of stack optimisation tools, attack simulations, actionable analysis, and “live fire” exercises are built to both strengthen cybersecurity and increase the efficiency of a company’s tech.

With the founding team's background in the military and government research and development sectors, the company has a good foundation of expertise surrounding its target market. Substantial funding from L2 Point, that was awarded in 2023, will aid its growth as it accelerates expansion into new territories.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Few candidates hear
back within 2 weeks

Glassdoor (3)

Company

Funding (1 round)

Dec 2023

$45m

GROWTH EQUITY VC

Total funding: $45m

Company benefits

Insurance: medical, dental, and company-paid vision
Unlimited PTO
Equity options at hire and potential for additional based on performance
Generous employee referral bonus program
Peloton Interactive Wellness Program
Semi-flexible hours, with the expectation that you overlap the main part of the day to meet deadlines, collaborate with colleagues and attend key meetings

Company HQ

Fort Point Channel Landmark District, Boston, MA

Articles

Cyber Firm SimSpace Secures $45 million in Funding from L2 Point Management to Fuel Continued Growth

SimSpace Expands Partnership with Cymulate to Bolster Customers' Cybersecurity Capabilities

SimSpace adds ML-driven adaptive attacks and evidence-based data stack optimization

Leadership

William Hutchison

(CEO)

Previously a Senior Military Officer with the US Department of Defense.

Lee Rossey

(CTO)

Former Group Leader at MIT Lincoln Lab, and Member of Engineering Staff at L-3 Communications.

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