Onboarding Specialist, Squire
Spanish Speaker
$66.5k
+ Bonus (20%) + New hire stock grant
Barbershop operations management software
Be an early applicant
Barbershop operations management software
101-200 employees
Be an early applicant
$66.5k
+ Bonus (20%) + New hire stock grant
101-200 employees
Company mission
Squire's mission is to give your barber shop the technology they need to succeed in today’s fast-paced environment.
Role
Who you are
- Strong communication, organization, and interpersonal skills are essential in order to be successful in this role
- 1-2 years of experience working in a KPI and service level agreement (SLA) driven environment, ideally within a software-as-a-service (SaaS) company
- Experience managing projects or programs, ideally with the ability to manage a full pipeline of accounts/projects through the entire project life cycle
- Proficiency with standard corporate productivity tools (CRM - Salesforce, Microsoft Office Suite, Google Suite, Slack)
- Energetic, organized, tenacious team player with exceptional interpersonal communication skills - Verbal and written
- Calm and composed under pressure
- Detail-oriented and data-driven
- Passionate about our customers and solution-focused on the best possible outcomes for them
- Fluency in verbal and written communication in Spanish
What the job involves
- Onboarding Specialists are responsible for ensuring that new customers are efficiently and effectively integrated into the SQUIRE platform by providing them with technical configuration, support, and training to ensure product adoption and usage
- This role involves delivering an exceptional customer experience in order to fully onboard and retain our new customers
- Reports to: Manager, Customer Onboarding
- Deliver a high standard of customer training via telephone, video conferencing, face-to-face communication, and any other avenues when necessary
- Spearhead an account’s schedule for the onboarding cycle and meet deadlines
- Qualify customer requirements in a courteous and effective manner, preparing customers for technical implementation and identifying the appropriate setup requirements
- Assume ownership of customer problems and proactively seek to identify, respond, and resolve any issues before they become a conflict, ensuring a satisfactory solution for both SQUIRE and the customer
- Provide clarity for leadership by identifying timelines, action items, specific needs, and opportunities to improve the onboarding experience during the life cycle of an account, through project steps and delivery
- Manage all accounts through our CRM, the SQUIRE system, and any other programs needed to complete tasks
- Clearly communicate SQUIRE’s support procedures to customers in order to ensure ongoing satisfaction with our Customer Success Team
- The duties and responsibilities outlined above are not a comprehensive list and additional tasks may be assigned from time to time based on business needs
Our take
Squire takes point-of-sale management tools and focuses them entirely on the needs of barbershops. Before launching, co-founder Dave Salvant spent time talking to 600 different barbershop owners to understand the boxes Squire had to tick to be a worthwhile product. This included taking cashless payments and providing key insight into employee productivity, hours worked, and commission calculations.
This time spent in barbershops paid off, as Squire now has more than 2,000 customers in North America and the UK. There is considerable opportunity in the United States alone, as they have a potential customer base of more than 135,000 barbershops.
In March 2020, Squire’s revenue fell to zero when the COVID-19 pandemic forced barbershops to close. Luckily, the company had raised $34 million just days before this in a Series B funding round, which enabled Squire to help barbershops adapt and survive during their lockdowns. As things return to normal, Squire is in high demand and valued at $250 million.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 6 rounds)
Jul 2021
$60m
SERIES D
Dec 2020
$44m
SERIES C
Total funding: $146.8m
Company benefits
- Work from home opportunities
Company HQ
Chelsea, New York, NY
Leadership
Songe LaRon
(CEO)Majored in Philosophy at UCLA, and then studied Law at Yale. Started out as a Legal Secondee at Credit Suisse, before joining Skadden Arps as an M&A Associate. Co-founded Squire in 2015, with support from Y Combinator.
Dave A. Salvant
(President)Studied Political Science at the University of Albany, and then joined Infogroup as an Account Manager in 2008. Moved to JP Morgan as 2010 to work as a Private Client Banker. Joined AXA US as a Senior Regional Sales Executive, and then enrolled at the University of Wisconsin-Madison to study for an MBA. Co-founded Squire in 2015.
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