Customer Success Specialist, BizzyCar
AI-driven automated service recall management platform
Job no longer available
AI-driven automated service recall management platform
21-100 employees
Job no longer available
21-100 employees
Company mission
To build the next-generation automated service platform in autotech, while making roads safer for drivers across all manufacturer brands.
Role
Who you are
- Bachelor’s degree or equivalent experience
- 1+ years of experience in a customer-facing role, preferably within a fast-paced, technology-driven environment
- Exceptional verbal and written communication skills, including the ability to lead formal presentations
- Ability to establish trust with customers through competence and rapport
- Strong analytical skills, comfortable interpreting and presenting data insights
- Detail-oriented with excellent organizational and time-management skills to drive successful execution
- Highly curious, eager to learn, and adaptable to new challenges
- Team player with the ability to collaborate on customer accounts, new features, and internal processes
What the job involves
- As a Customer Success Specialist, your work will be pivotal in supporting our automotive dealership partners and helping BizzyCar lead industry change.
- By enabling safer used cars on the road and driving revenue growth for our customers, you'll help us tackle complex automotive industry challenges through technology and innovation
- Subject Matter Expertise: Develop deep knowledge of BizzyCar’s products, technology, and processes to maximize value for customers
- Customer Onboarding & Training: Lead onboarding efforts to ensure customer alignment, provide tailored web portal configurations, and offer ongoing training to boost customer success
- Retention & Upsell: Conduct regular account reviews to identify growth opportunities, mitigate retention risks, and ensure successful renewals and upsell conversions
- Voice of the Customer: Gather and document customer feedback, collaborating with technical and business teams to address concerns and deliver product improvements
- Collaboration: Partner with the sales team to ensure alignment on customer needs, and join customer meetings when needed
- Process Improvement: Design and implement new processes within the Customer Success team to enhance efficiency and customer value
- Support Review: Monitor customer support tickets to guarantee satisfaction and address performance issues
Our take
Car dealerships often lack the capacity to recall faulty automobile models, leading to more danger on the road for drivers. BizzyCar incentivises dealerships to recall car models through customer retention schemes. It helps businesses repair and upsell old vehicles and uses AI-powered engagement tools to contact vehicle owners for service appointment scheduling.
BizzyCar works to discover individuals and car fleets, drawing in new business for car dealerships through often overlooked recall services. It’s a win-win then for both sides of the deal, and BizzyCar’s 300% year-on-year growth attests to its discovery of a gap in the transport software market.
Early investment will allow Bizzycar to accelerate growth across the US and Canada. It plans to scale its AI tools as well, with increasing demand for its product from dealerships exemplifying its winning formula.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (1 round)
Oct 2024
$15m
EARLY VC
Total funding: $15m
Company benefits
- Paid time off
- Health/vision/dental insurance
- HSA/FSA
- Growth opportunities
Company HQ
St. Peters Township, St. Peters, MO
Articles
Leadership
Ryan Maher
(Founder & CEO)Previously Partner at OWN Capital, LLC, COO at Mid America Advertising, Director of Business Development at Connexio Media and studied an MBA at Olin Business School.
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