Group Manager of Product Design, ServiceTitan
$185.3-297.4k
Salary range dependent on candidate location. Plus bonus & equity.
All-in-one operating platform for trades
Be an early applicant
All-in-one operating platform for trades
1001+ employees
Be an early applicant
$185.3-297.4k
Salary range dependent on candidate location. Plus bonus & equity.
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- You bring a balanced toolkit of research, interface design, and prototyping capabilities — and the leadership chops to build and grow a high-performing team
- You go deep into the details and step back to connect the dots strategically
- You thrive in ambiguity, come with a strong point of view, and bring the rigor that helps your team make good decisions quickly
- You bring a modern design practice — one that embraces AI as a creative and strategic accelerator, not just a productivity shortcut
- 5+ years of experience in a SaaS or enterprise environment
- Experience leading and managing a 3–10 person design team or groups of teams
- Hands-on familiarity with AI-assisted design tools (e.g. Figma Make, Claude, Cursor, or similar) and a curiosity to keep evolving your practice as the tooling does
- Demonstrated ability to deliver high-quality design output at scale, measured through both quantitative and qualitative methods
- A strong coach and leader — direct with feedback, dedicated to your team's growth, and able to foster healthy design culture across the org
- Strong communicator and collaborator across multi-disciplinary, globally distributed teams with the ability to manage senior stakeholder expectations
- Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us
What the job involves
- We are looking for a hands-on Group Manager, Product Design Back office who enjoys solving complex problems with data-driven solutions
- Hire, train, and mentor a high-performing team to execute our product vision and strategy with measurable business impact
- Lead design projects of significant scope across vision, strategy, and execution
- Build lean standards and processes that balance quality, capability, and speed
- Contribute to product strategy and roadmaps in service of company objectives
- Use AI tools fluently — from rapid prototyping and generative exploration to shipping faster, higher-quality work
- Partner effectively with teams in the US and across time zones, bringing strong async communication and a collaborative, low-ego working style
- Build relationships across Product, Engineering, Marketing, and Data Science to deliver cohesive, inclusive user experiences
- Own key UX artifacts — user journeys, personas, UX measurement, and more
- Drive accessibility through inclusive design, awareness, and innovation
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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