Customer Success / Account Manager, Echobox
German Speaker
Content automation platform
Be an early applicant
Content automation platform
101-200 employees
Be an early applicant
101-200 employees
Company mission
To become the best social media platform for publishers and to build artificial intelligence that understands the meaning of content.
Role
Who you are
- Fluent written and spoken English and German
- 3+ years of experience in a Customer Success or Account Management role
- A customer-focused mindset, putting customer experience first in every action you take
- Track record of using data and reporting to guide decision making
- The ability to translate complicated concepts to non-technical people, while maintaining the ability to speak to highly technical people
- Exceptional account management and customer service skills backed up with excellent written and verbal communication skills
- A natural problem solver who is able to dissect an issue and develop a plan to address this
Desirable
- Experience managing and leading others in a professional environment
- Experience working in a fast paced B2B SaaS organisation
- Excellent organisational and analytical skills, with proven ability to take initiative and build strong, productive relationships
- An interest in artificial intelligence and the future of the publishing industry
What the job involves
- Revenue Growth: Growing revenue through upselling, cross-selling, and renewals
- Relationship Building: Establishing trust and building strong relationships with key stakeholders
- Customer Advocacy: Representing the customer's interests and ensuring their needs are communicated effectively within the company
- Strategic Planning: Collaborating with customers to understand their long-term goals and aligning our products to meet those goals
- Contract Management: Handling contract negotiations, renewals, and any changes to the customer's subscription or service agreement
- Customer Feedback: Gathering customer feedback and insights to drive product improvements
Salary benchmarks
Our take
Echobox is a research-focused company that is revolutionising the publishing industry. Its combination of novel maths, data science, and machine learning techniques provides online publishers with the most advanced technologies to help them excel in their digital strategies to grow their audience.
Instead of simply displaying an abundance of analytics, Echobox looks at a site’s visitor data and, using its own algorithms and machine learning, recommends actions to take, including editorial, to drive additional traffic. Crucially, those recommendations are written in plain English (rather than complex charts or rows of data). It’s that simplicity and emphasis on actionable insights and its potential to put data-driven news publishing in the hands of everybody, not just the larger, better-financed, or more tech-savvy online news operations is Echobox's differentiating factor.
Today, thousands of publishers around the globe rely on the company's automation, including some of the world’s most prestigious publishers. Its technology currently publishes over 10 million pieces of content and reaches billions of readers for their customers each year.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-12% employee growth in 12 months
Company
Funding (1 round)
Dec 2015
$3.4m
SEED
Total funding: $3.4m
Company benefits
- Option to work remotely (part-time or full-time)
- Lunch on the company 3 times a week
- Generous annual leave
- Pension contribution
- Generous maternity and paternity leave
- Latest technical hardware
- Monthly team events
- “Summer Camp” in London where our team, including all our remote employees, are brought together for a week of shared learning, ideating and bonding
- Free breakfast, hot and cold drinks, and snacks all day, everyday
- And More!
Company HQ
City of London, London, UK
Leadership
Antoine Amann
(Founder & CEO)Cambridge and LSE graduate, worked in the department of Aerospace & Defence at Financial Times.
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