IT Service Delivery Manager, DXC Technology
Occasional travel to office
IT services and consulting company
Posted today
IT services and consulting company
1001+ employees
Posted today
Occasional travel to office
1001+ employees
Company mission
To use the power of technology to build better futures for customers, colleagues, environment and communities, help their customers deliver business impact, and to be the employer of choice.
Role
Who you are
- The IT Service Delivery Manager will be recognised for their individual ability, and the ability to collaborate and lead a team of professionals, to optimise processes, to enhance internal and external customer experience, service and quality
- They will be highly competent at managing both Operational change and a complex portfolio of projects and tracking these through to successful conclusion
- Significant experience in IT service management, or a similar role with commensurate level of leadership responsibility
- Able to manage individuals and teams – including delivery, performance and continuous professional development
- A solid understanding of ITIL best practices and frameworks – including experience in change/incident/problem management processes
- A customer-centric mindset, with excellent communication and stakeholder management skills
- Experience managing supplier contracts and relationships
- Ability to monitor and drive performance against KPIs, with a continuous improvement mindset
- Experience with budget and cost management, including a solid understanding of AWS cloud delivery models
- Ability to analyse and understand complex IT issues with our delivery partners
- Excellent written and verbal communication skills
- Strong negotiation skills, focused on removing impediments, delivering the right outcomes and measurable success
- Having a flexible approach to solving problems, supporting and empowering others to the delivery of results
What the job involves
- Reporting to the Head of IT Service Delivery, the IT Service Delivery Manager is responsible for the delivery of IT services across Velonetic and our delivery partners
- Adopting a high-performance culture across the organisation with a clear focus on Quality, Cost and Delivery as well as driving Programme and Project delivery that deliver the business requirements
- The job holder will be able to lead from the front deploying technical process excellence skill sets, coaching team members, business process leaders and senior stakeholders
- They will ensure organisations processes are understood and simplified, standardised and optimised delivering stable, efficient, cost-effective results, with customer focus
- The IT Service Delivery Manager has a duty to build and maintain effective stakeholder relationships in a positive way at every level
- ITIL Service Delivery oversight – Incident, Service Request, Problem, Change, Release Management
- Service Level Management
- Escalation Management
- Drive internal and third-party service review meetings covering performance, service improvements, quality and processes
- Technology risk assessment and management
- Technology Service Integration – both internally within Velonetic and with our delivery partners
- High Priority Incident Management & Leadership
- Ensures the ‘Voice of the Customer’ is heard and understood, helping to drive the required changes
- Project Governance input and oversight
- Operational Readiness Review and sign off
- External Stakeholder management
- Fostering a positive working environment
Our take
Formed in 2017 as part of a merger with Computer Sciences Corporation, DXC has swiftly developed into a global leader in the digital transformation space, providing IT services to numerous enterprise businesses, including over half of FTSE 500-listed companies. Operating across diverse fields such as aerospace, banking, life sciences and transportation, DXC offers a full suite of data analytics, cloud technology, IT consulting and cybersecurity services to help support modernisation in almost any sector.
DXC’s rapid expansion has led to some teething problems. After a rash of large acquisitions shortly after its founding (Tribidge, Molina Medicaid Solutions and Luxoft to name just a few), DXC then went through a period of restructuring, reducing its headcount in some of its markets to allow it to compete with rivals in the IT consulting space such as Deloitte. This has paid off as DXC has returned to profitability after several years of operating at a loss while it consolidated.
DXC had a major PR win in 2022, partnering with Manchester United to be its sleeve sponsor and to help drive the club’s digital transformation. DXC is planning to move forward with a back-to-basics focus on its cybersecurity offering and is seeing major growth in this sector. It is also focusing development on its DXC Platform X technology, having formed a partnership with Dynatrace in 2022 to improve its speed and efficiency.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Ashburn, VA
Leadership
Mike Salvino
(CEO, not founder)President, Chairman and CEO of DXC Technology. Was previously Managing Director at Carrick Capital Partners. Before that was Group Chief Executive with Accenture and Global Sales & Accounts Co-Leader for Aon Hewitt.
Share this job
View 12 more jobs at DXC Technology