Staff Brand Designer, Intercom
$209.1-242.9k
+ Equity
More information about location
2+ days a week in office
The modern customer communications platform
Posted today
The modern customer communications platform
1001+ employees
Posted today
$209.1-242.9k
+ Equity
More information about location
2+ days a week in office
1001+ employees
Company mission
Intercom's mission is to make internet business personal.
Role
Who you are
- 10+ years design experience with a portfolio showcasing a breadth of brand identity and campaign work
- Proficiency in Figma, Adobe CC
- Experience in motion design and illustration (in execution and/or art direction)
- Ability to work autonomously and guide more junior members of the team
- Ability to balance staying on top of design trends while remaining true to Intercom’s core brand identity
- Detail oriented—ability to sweat design details while also seeing the big picture
- Ability to communicate with precision, clarity, honesty, and respect
- Ability to articulate and defend decisions to senior leadership
- A strong understanding of Intercom’s brand strategy and how to apply it
- A strong understanding of business goals and strategy
- Ability to navigate ambiguous projects
What the job involves
- The Intercom Creative Studio is looking for a Staff Level Designer with experience designing for marketing activities across multiple channels
- You'll work on a variety of project types, collaborating with our partners on our marketing team as well as across the broader organization
- Our small but growing in-house team is home to a diverse group of creatives with a broad range of experience, backgrounds and talents
- We’re constantly looking for ways to make our day-to-day work feel fresh and meaningful, and we deeply value the health and wellness of each member of the team
- Design for marketing campaigns and communications across multiple channels: paid and organic digital content, out-of-home advertising, events, product campaigns, animations, videos, reports, e-books, webinars, deck design, sales enablement, etc
- Establish Intercom’s brand as a leader and reference point for the industry
- Elevate Intercom’s social presence with impactful visuals for static and video-based content
- Apply new design systems to branded touch points
- Partner with animators to create motion-based assets
- Own projects from concept to final execution
- Create high-quality work that delivers on our brand and business strategy
- Partner with writers, producers, marketers, company leaders and external agencies to drive projects forward
- Continuously learn about Intercom’s products and maintain deep empathy with B2B SaaS audience
Our take
If you've ever seen a chat pop up on a business' website, it was probably provided by Intercom. Though ubiquitous now, it used to be a major challenge for companies to communicate swiftly with their customers. Intercom's Messenger allows a company to instantly reach out with human or automated support, improving customer service and greatly increasing conversion rates for sales.
While the Messenger is its most visible product, Intercom provides a service similar to Salesforce, as an advanced customer relationship management system. However, Intercom doesn't see Salesforce as a major rival, as Intercom specialises in the online market while Salesforce is more suited for traditional retail. Intercom is used by more than 25,000 businesses including Amazon, Meta and Atlassian, and reaches an estimated 600 million end users monthly.
Intercom has primarily served the US and Irish markets but has been expanding its presence globally in recent years. Despite having a commanding market position, it is continuing to develop its product, most recently delivering a major functionality upgrade to its Messenger software, greatly increasing its ability to carry out ticketed support requests.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
41% female employees
-7% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2018
$125m
SERIES D
Apr 2016
$50m
SERIES C
Total funding: $240.8m
Company benefits
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Generous public transport allowance for commuting
- Wellness programme that allows you to expense gym and other sports activities up to £90 quarterly
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- Open vacation policy and flexible holidays so you can take time off when you need
- Work from home opportunities
- Health insurance
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Regular compensation reviews - we reward great work
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
Company values
- We're optimistic & positive
- We obsess about our customers' success
- We're confident, yet humble
- We think big and start small
- We go further together
- Make every day count
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Eoghan McCabe
(Co-Founder & CEO)Previously CEO of Contrast and Exceptional. Is also the Chairman of Intercom.
Des Traynor
(Co-founder & CSO)Previously worked in software development and is an expert in User Experience (has lectured on the topic and was UX Lead at Contrast)
Ciaran Lee
(Co-founder)Previously Lead Engineer at RateMyArea.com and CTO of Exceptional. Was Intercom's CTO until 2021.
People progressing
Joined as a Manager in Product Analytics. Made it to VP of Research & Data Science after 6 years and 3 promotions
Salary benchmarks
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