Senior Market Manager, Airbnb
£72-85k
More information about location
Community marketplace for holiday accomodation
Be an early applicant
Community marketplace for holiday accomodation
1001+ employees
Be an early applicant
£72-85k
More information about location
1001+ employees
Company mission
To create a world where anyone can belong anywhere.
Role
Who you are
- 6+ years of relevant experience in sales, account management, business development, or strategic partnerships — ideally within luxury travel, hospitality, or real estate
- Demonstrated track record of hitting or exceeding acquisition and/or revenue targets in a fast-paced, metrics-driven environment
- Experience working cross-functionally across teams to influence change and drive results
- Familiarity with CRM tools and the ability to maintain rigorous pipeline hygiene and reporting
- Strong executive presence with the ability to build credibility and influence senior decision-makers both internally and within the luxury industry
- Excellent negotiation skills and the ability to close complex, high-value partnerships
- Sharp market instincts — you can quickly assess a neighborhood, identify a trend, and translate that into actionable strategy
- Exceptional written and verbal communication skills; able to craft compelling pitches and maintain polished host-facing correspondence
- Highly organized with the ability to manage multiple priorities, projects, and stakeholder relationships simultaneously
- Comfortable operating with ambiguity and adapting quickly in an ever-evolving environment
- Deep alignment with Airbnb's mission and a passion for the luxury travel and homes space
- A consultative, relationship-first approach — you build trust before you close deals
- Proactive, solutions-oriented, and self-directed; you don't wait for problems to escalate
- Collaborative by nature — you understand that success in this role is a team sport
- English proficiency required, Arabic preferred
What the job involves
- As a Luxe Market Manager, you will drive supply growth for Airbnb Luxe in your assigned geographies — acquiring new listings and cultivating host relationships that define Luxe. You will serve as the on-the-ground market expert, combining deep knowledge of luxury real estate and travel landscape with a consultative, relationship-first approach to acquisition and account management
- You will work with Luxe Guest Services, Content & Quality, and cross-functional teams to ensure every home meets Airbnb Luxe's standards. This role is equally focused on strategic growth and day-to-day excellence - you'll be equally comfortable prospecting net-new hosts, conducting business reviews, and rolling up your sleeves to solve host challenges
- Lead net-new host and listing acquisition in assigned markets, moving qualified leads through the funnel to meet and exceed quarterly supply goals
- Prospect and identify high-quality homes through external research, networking, and partnerships with luxury real estate professionals, property managers, and operators
- Qualify incoming leads and deliver fully vetted hosts and listings to the onboarding team with clear handoff documentation
- Compellingly articulate Airbnb Luxe's value proposition across all formats — phone, email, in-person — tailored to the luxury audience
- Own new market launches end-to-end, including lead generation, host recruitment, coordination with Home Quality and Guest Services, and post-launch performance monitoring
- Develop a nuanced understanding of your markets: desirable neighborhoods, architectural styles, design aesthetics, pricing trends, seasonality, and the competitive landscape
- Build and maintain localized pitches that resonate with luxury homeowners and real estate professionals in your region
- Manage a portfolio of Luxe hosts, serving as their primary point of contact and trusted advisor
- Conduct regular business reviews and optimization calls to uncover challenges, identify growth opportunities, and provide data-driven recommendations
- Support onboarding of new listings for assigned hosts, ensuring a seamless experience
- Design and deploy strategies to manage and optimize long-tail hosts across your markets
- Improve listing bookability through performance analysis and targeted host education
- Act as the primary liaison between assigned hosts and internal teams (Guest Services, Content & Quality, Product, Policy) for escalated issues and strategic initiatives
- Serve as an effective "air traffic controller" — routing host requests to the right internal resources while maintaining direct host accessibility
- Cascade host feedback to relevant stakeholders to inform product and policy decisions
- Educate hosts on significant product updates, policy changes, and platform best practices
Salary benchmarks
Our take
When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.
Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers.
Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2020
$500m
GROWTH EQUITY VC
Mar 2017
$447.8m
SERIES F
Total funding: $3.8bn
Company benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Company HQ
Showplace Square, San Francisco, CA
Leadership
Brian Chesky
(Co-Founder & CEO)Previously an Industrial Designer, studying at Rhode Island School of Design.
Nathan Blecharczyk
(Co-Founder & CSO)Studied Computer Science at Harvard, and had around 4 years of professional Software Engineering experience before founding Airbnb, including interning at Microsoft.
Joe Gebbia
(Co-Founder)Also studied Industrial Design at Rhode Island, and previously founded various design-related startups
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