Product Operations Manager, Guesty
9 Month Temporary Contract, Maternity Leave Cover
More information about location
Property management software for short-term rentals
Job no longer available
Property management software for short-term rentals
501-1000 employees
Job no longer available
More information about location
501-1000 employees
Company mission
To make the jobs of property management companies easier.
Role
Who you are
- You are a good fit for this role if you are a problem solver with excellent analytical skills, self and quick learner, highly motivated and very organized and methodological
- 4+ years of Product Operations / Project Management experience in a tech software company operating in a fast paced agile scrum environment (B2B SaaS or B2C)
- Experience orchestrating product planning cycles in large tech organizations
- Solid analytical skills - A must; Proficiency with data analytical tools / writing queries - A plus
- Excellent computer skills, including proficiency in Google Suite and other relevant software applications
- Strong communication and interpersonal skills and demonstrated experience in driving cross-functional collaboration and aligning diverse teams
- Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously
- Quick and self-learner, self-organized
- JIRA proficiency
- Excellent leadership and personal skills
- Very high verbal and written English - A must; Hebrew - A plus
What the job involves
- Guesty is seeking an excellent and dynamic Product Operations manager to help us continue building and delivering the best product to Guesty’s clients at scale
- You will join a dynamic, fast-paced environment and carry out cross-organizational initiatives, involving multiple teams across the organization
- You’ll be a member of our Product and R&D Ops team and serve as a key link between product managers, designers, dev team leads, customer success, support, on-boarding and sales
- PLEASE NOTE: It's a temporary role for 9 months of maternity leave cover
- Managing and orchestrating Guesty’s Product Education and the Guesty Customer Voice squads
- Help prepare materials for strategic planning and executive reviews; Support Product team during planning season so assure accuracy, compliance and a consistent standard of inputs
- Create and maintain templates, workflows, and frameworks for product planning
- Streamline cross-functional collaboration by standardizing meeting cadences, decision-making processes, and documentation practices
- Build and improve existing dashboards and reports to track product performance, customer feedback, and usage patterns (hands on data analysis) to support prioritization
- Analyze trends to inform strategic planning and product roadmaps
- Organize and facilitate forums for alignment, such as product reviews, all-hands meetings, and cross-team syncs and facilitate product training sessions, ensuring that information flows efficiently, avoiding silos
- Manage organizational product knowledge base/microsite with latest artifacts
- Keep product related onboarding decks and training materials up to date
- Initiate, manage and facilitate ‘voice of the customer’ deep dives
- Own day to day operations around our in-app comms tool, covering key use cases such as cross sell, embedded marketing, discoverability of new features, user surveys metrics and measurement, segmentation and end to end journeys
- Ensure that roadmaps and product plans are communicated effectively across the organization. Own the product calendar and timelines
- Manage vendor relationships and quality of work for product enablement suppliers
Salary benchmarks
Our take
The short-term rental economy has gone from strength to strength since the revolutionary introduction of Airbnb into the industry. Now startups are competing to iron out the kinks in vacation and rental experiences for both landlords and tenants.
Guesty is doing this through building the Salesforce for property management. By focusing on the operational hiccups of running a short-term rental property - and there are many - Guesty has built up a loyal customer base who are grateful for the software which unlocks time and money.
The company is now investing in growth and technology while extending its marketplace of third-party integrations. It is also continuing to build out its machine learning capabilities which augments many of its products, triaging guest messages for example.
The startup is also starting to develop products for other types of property, including multi-unit listings and “aparthotels.” Guesty must continue to deliver a quality service for these new types of customers who will bring with them higher expectations than casual hosts.
Steph
Company Specialist at Welcome to the Jungle
Insights
23% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Apr 2024
$130m
SERIES F
Aug 2022
$170m
SERIES E
Total funding: $410.5m
Company HQ
Covina, CA
Leadership
Amiad Soto
(CEO)Industrial Engineering graduate from Tel Aviv University. Guesty arose from their time struggling as an AirBnb host.
Share this job
View 4 more jobs at Guesty