Senior Technical Customer Success Manager, Horizon3

• This position requires a background in cybersecurity, a customer-first mindset, and a talent for fostering strong relationships
• 5+ years of experience in a customer-facing role such as Customer Success, Account Management, or Client Services within a SaaS or cybersecurity environment
• In-depth knowledge of cybersecurity practices and principles; possession of relevant certifications (e.g., CompTIA Security+, CISSP) is preferred
• Exceptional communication, interpersonal, and customer service skills
• Strong analytical skills with the ability to identify user trends and discern customer needs
• Experience with CRM software (e.g., Salesforce, HubSpot) and Customer Success software (e.g., Gainsight, ClientSuccess)
• Ability to work independently and in a team, establishing successful customer-focused initiatives
• Excellent problem-solving skills with the ability to identify issues, resolve them quickly, and prevent them from reoccurring

• We are seeking a dedicated and experienced Senior Customer Success Manager (CSM) to join our fast-growing team
• As a Customer Success Manager, your role is vital in maintaining the satisfaction and success of our customers as they leverage the power of our flagship product, NodeZero
• Manage a portfolio of Enterprise and Strategic accounts to achieve long-term success and drive adoption of our cybersecurity solution
• Develop a deep understanding of the NodeZero product, becoming a trusted adviser on its features and benefits
• Develop a trusted advisor status with customers, understanding their unique cybersecurity requirements and tailoring our offerings to their needs
• Act as a customer advocate, relaying customer feedback to our internal teams to help drive the evolution of our product and services
• Guide clients through the onboarding process and help them understand how to extract maximum value from NodeZero
• Proactively identify customer needs and potential challenges, suggesting solutions that improve their experience and enhance their cybersecurity posture
• Utilize customer usage data to identify major risk, upsell opportunities, and secure annual renewals
• Conduct regular customer success check-ins and perform in-depth quarterly business reviews to align on strategic initiatives and gain deeper executive stakeholder buy-in

• Growth Opportunities: Be part of a dynamic and growing team with numerous career advancement opportunities
• Innovation-Driven Culture: Work in a collaborative environment that encourages creativity and out-of-the-box thinking
• Flexible Work Environment: Enjoy the convenience and work-life balance that comes with remote work
• Inclusive and Diverse Team: We value diversity and promote an inclusive culture where everyone can thrive

Total funding: $87m

In an era marked by escalating cyber threats and data breaches, safeguarding digital assets has become a high priority across all industries. Amid this landscape, Horizon3.ai stands out as an autonomous security solution by addressing the critical need for robust cybersecurity.