Technical Program Operations Manager, BuildOps
$136-160k
+ Bonus and equity
3 days a week in office
Management software for commercial contractors
Job no longer available
Management software for commercial contractors
501-1000 employees
Job no longer available
$136-160k
+ Bonus and equity
3 days a week in office
501-1000 employees
Company mission
To build the system that helps commercial contractors shape the future of the trades.
Role
Who you are
- The ideal candidate will also be able to converse in technical language and possess knowledge of SaaS development, IT operations, systems integrations, application development, service delivery and support, and related services
- This role will need a working understanding of a variety of systems and technologies, as well as integrations between these systems and the various business teams they are designed to support
- Experience maturing and developing team processes, ceremonies, and risk/dependency managementPrior experience with SaaS deployment planning and release management
- 2+ years in project management experience in Software Development Lifecycle
- Expertise and practice with Agile, Predictive, SixSigma and other program management frameworks
- Comfort in developing effective relationships with cross functional stakeholders, senior leadership, and scrum teams across the organization
- Comfort working with engineering teams and modern delivery practices (flags, rollouts, incident/bug triage)
- Working knowledge of key construction workflows and concepts (examples: job costing, WIP, billing/invoicing, change orders, commitments, subcontractor management, retainage, closeout)
- One or more industry certifications such as: PMP, PMI-ACP, CSM, etc
- You’re energized by turning chaos into clarity — and you know when to keep things lightweight
- You’re comfortable in a fast-moving environment and can navigate shifting priorities with calm structure
- You take ownership, close loops, and build strong relationships across teams
- You’re curious, humble, and direct — you learn fast and communicate clearly
- A strategic thinker who thrives in a high-growth startup environment
- Comfortable navigating ambiguity and solving complex problems
- A self-starter who takes ownership and delivers results
- Collaborative, curious, and eager to learn from others
- A team player with integrity, grit, and a strong work ethic
What the job involves
- As a Technical Program Operations Manager, you will drive Program and Project delivery for the EPD Team
- This will include owning the complete lifecycle of initiating, planning, execution, deployment, and communication
- You are required to work with technical staff and lead agile processes and workflows for multiple scrum teams, as well as administrate core tooling (Jira, Jellyfish, etc.)
- You will apply your technical and organizational skills to define goals, ensure clear requirements, plan for dependencies, measure progress, and manage change
- You know how to apply technology to solve problems
- You are both a diplomat and an advocate, and will be trusted to represent these teams to stakeholders and partners, internal and external
- This role reports to the Senior Product Operations Manager
- Manage and supervise Tech projects from beginning to end, mapping out milestones needed to implement project objective and achieve success criteria
- Identify, assess, and manage risk mitigation and acceptance plans, exercising judgment in selecting methodologies, evaluating criteria, and determining the path to program success
- Administer Jira for the purpose of leveraging and modifying Jira dashboards, workflows, forms, as well as other features, to enable Jira to better support our team
- Build the customer-signal → decision loop: synthesize qualitative and quantitative feedback (Gong, Support tickets, surveys) into clear themes, severity, and recommended actions.=
- Standardize release management: define lightweight “definition of ready/done,” rollout plans (flags/permissions), escalation paths, and comms norms that reduce last-minute chaos
- Improve cross-functional execution: refine rituals (triage, reviews, office hours) and tighten handoffs between Product/Eng/Support/CS/Implementation
- Own and evolve the product tech stack: evaluate, implement, and govern tools that support planning, launches, feedback, and reporting (and ensure teams actually use them)
- Measure what matters: define key metrics (launch quality, adoption, bug escape rate, time-to-value signals) and create dashboards/updates leaders rely on
Our take
BuildOps offers a tailored management software platform catering to the real estate sector, allowing its clientele to enhance cash flow and profit margins. Through its all-in-one invoicing and billing workflow, coupled with a robust financial reporting platform, BuildOps equips customers with the tools needed for streamlined operations.
The company's strategic focus on sub-contractors within the construction and real estate industry sets it apart in a market where many management platforms struggle to integrate diverse functionalities. Unlike its competitors, BuildOps has mastered the all-in-one approach, mitigating miscommunication and confusion often stemming from disparate silos of information.
In a landscape worth billions, BuildOps has swiftly carved out a niche, positioning itself for significant growth in the years to come. Recently; the company secured new funding and cemented its status as a unicorn. This is a sure sign of investors' confidence in the company's vision and its potential to revolutionize management software for the modern commercial contractor.
Freddie
Company Specialist at Welcome to the Jungle
Insights
50% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2025
$127m
SERIES C
May 2023
$50m
EARLY VC
Total funding: $225.8m
Company benefits
- Financial: Competitive base salary. Generous equity options. Performance bonuses for 95%+ employees. Bi- annual performance & compensation reviews. RRSP & 401k employee contribution plan.
- Health & Family: Health/dental/vision insurance as of Day 1. Paid parental leave. Life insurance + disability insurance. Employee Family Assistance Program (EAP).
- Other Perks: Flexible PTO. Home-office allowance. Hybrid flexibility. Access to awesome office spaces (in L A , Toronto, and Raleigh). Team retreats & off- sites.
Company HQ
Santa Monica, CA
Leadership
Alok Chanani
(Co-Founder & CEO)Previously a Board Member at Wharton Angel Network, CEO at USA Commercial and Summer Associate at the Bernstein Companies.
Steve Chew
(CSO)Currently Community Lead at StartX. Previously Co-Founder and CEO at Swerv and Vice President of Marketing at Fundly.
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