Solutions Architect, Gravitee.io

• Strong technical background within SaaS, cloud, platform, infrastructure, or software environments
• Experience working with APIs, integrations, platform technologies, or modern cloud-native architectures
• Hands-on experience implementing or deploying technical platforms into customer or production environments
• Experience with Docker and/or Kubernetes deployments
• Ability to understand customer architectures and design implementation approaches across cloud or on-prem environments
• Strong troubleshooting and problem-solving skills across integrations, infrastructure, and platform deployments
• Clear communicator who can explain technical concepts in a practical and understandable way
• Comfortable working directly with customers, engineering teams, or internal stakeholders during implementations
• Ability to travel to customers when required (1-2 times a month)

Desirable

• AI is reshaping how organizations build, ship, and scale digital products and APIs are the connective tissue that makes it possible
• We are currently recruiting for an experienced Technical Account Manager to join our growing business
• This is a highly technical, customer-facing role focused on onboarding enterprise customers onto the Gravitee platform and helping them successfully deploy API management solutions into production environments
• You’ll work directly with enterprise customers to understand their existing architecture, map out integration strategies, and design how Gravitee fits into their cloud or on-prem environments
• You’ll then take a hands-on role implementing and deploying the platform, helping customers successfully launch into production while acting as a trusted technical advisor throughout the onboarding and implementation lifecycle
• We’re open to candidates from Solutions Engineering, Platform Engineering, Professional Services, DevOps, Support Engineering, or implementation-focused TAM backgrounds
• Prior customer-facing experience is helpful, but strong technical implementation skills, communication ability, and curiosity are more important
• Help customers during their onboarding process with activities like Architecture design, product configuration, use case implementation
• Effectively manage the tracking of top-tier customer projects and resolution and escalations on behalf of product and services
• Ensure constant communication with customers and emerge as customer’s trusted technical advisor and a partner
• Establish business value for customers and help them achieve the targets and ROI from the use of the Gravitee platform
• Help existing customers to understand business case & value prop, also ensuring post-sales challenges/pitfalls are identified and mitigated into opportunities
• Understand, advocate, and document customer’s use case, architecture, and roadmap
• Champion and advocate for the customer within Gravitee. Follow up with Engineering and Product Management on customers’ product features and future roadmap needs and address them actively
• Support the other Gravitee Teams with demonstrations, content creation, and marketing activities which will contribute to the Gravitee Platform being more widely adopted