Customer Success Manager, Bynder
$95k
Plus commission
Digital asset management platform
Open for applications
Digital asset management platform
501-1000 employees
Open for applications
$95k
Plus commission
501-1000 employees
Company mission
Bynder's mission is to inspire brands to thrive through exceptional content experiences.
Role
Who you are
- This role requires a proactive, strategic approach to customer management, business acumen, technical aptitude, commercial skills, a deep understanding of the enterprise customer’s needs and challenges and a "deliver plus one" mindset to managing customers
- 5+ years of experience in customer success, account management, or a sales-related field, managing complex enterprise SaaS marketing technology accounts
- 2+ years in enterprise SaaS within the DAM or Martech industry, demonstrating technical aptitude and a deep working knowledge of the DAM ecosystem and its integration points (CMS, PIM, eCommerce, and Creative Tools)
- Exceptional business acumen and commercial skills This includes successfully conducting effective discovery, managing complex customer objections, quantifying value and outcomes, commercial negotiations, and navigating strategic account roadblocks
- Proven experience managing a book of business at scale while building influential relationships with multiple stakeholders at the Director, VP and C-level
- Strong customer storytelling to demonstrate value, inspire stakeholders, and elevate strategic and executive-level conversations
- Experience managing the end-to-end renewal cycle including strategy, proposal creation, and procurement engagement
- Proven ability to build and manage an expansion pipeline and collaborate closely with an Account Manager to grow and expand accounts
- Experience engaging with system integrators and tech partners to streamline execution, extend value and accelerate driving outcomes
- Excellent communication, professionally assertive, interpersonal skills, and critical thinking for problem-solving, handling challenging situations, and influencing without direct authority
- Highly motivated, passionate about learning, strong in conviction and thrives working cross-functionally and collaborating in a fast-paced team environment
- Strong analytical skills and data-driven with experience leveraging customer data to inform decisions and strategies
- Proficiency with AI tools and an understanding of AI's impact on the marketing industry
- Strong time-management skills and the ability to juggle and prioritize multiple projects simultaneously
- Familiarity with CRM systems and customer success platforms (Salesforce and Catalyst is a plus)
What the job involves
- Ready to grow your career by helping the world's leading brands create exceptional content experiences and thrive? Explore this opportunity and apply now to join our talented team
- Bynder is seeking an experienced and highly motivated Customer Success Manager with a strong background managing and growing relationships with customers using cloud-based marketing technology platforms
- As a Mid-Market Customer Success Manager, you will work closely with customers to ensure they are getting value and driving business outcomes by leveraging Bynder's solutions
- Serve as the trusted advisor to Bynder customers, providing direction, thought leadership, and best-practice guidance to align their business objectives with an evolving DAM deployment
- Drive value and measurable business outcomes aligned to corporate strategic objectives, by ensuring customers realize value, achieve ROI, and deliver exceptional content experiences to user communities and the omnichannel
- Increase adoption and consumption of Bynder's Solutions and integrations with upstream creative and downstream delivery systems
- Own the strategic success plan: Set goals for value realization and develop and execute account/success plans to support those goals
- Manage and own the renewal cycle end-to-end, including strategy, proposal creation, negotiation, and engagement with procurement, in collaboration with the Strategic Account Manager
- Collaborate on account strategy for retention and growth with Strategic Account Managers, the Partner team, and a network of SI/technology partners
- Conduct effective account profiling, discovery and business reviews to understand the customer's strategic priorities, go-to-market, digital, content and AI strategies, financial profile, latest news and organizational needs
- Map and engage key stakeholders across the customer’s organization to align objectives, accelerate adoption, and build strong executive and functional champions
- Keep customers informed on Bynder's latest innovations and proactively recommend how they can maximize value from the platform
- Act as a liaison between the customer and the Product team, representing customer feedback to inform the product roadmap
- Accountable for driving industry-leading gross retention, net retention, and expansion in your book of business
Our take
With an increased demand for content that is agreeable, personalised, and brand consistent, the digital asset management industry is growing fast, and Bynder is keen to cement its place as a key player.
As a scalable SaaS solution which is recognised for its innate user experience, Bynder is aimed at brand-forward companies seeking a user-friendly digital asset management (DAM) solution that they can utilise quickly. These companies increasingly deem DAM as necessary for a customised customer experience, and to free up time for wider strategic business initiatives, and so this presents a great growth opportunity for Bynder.
The company has built on its foundation of an innate user interface, as well as strong portal and swift deployment capacity, by expanding its partner ecosystem and integration capabilities. Serving over a million users across thousands of organisations, including the likes of Spotify, Puma, and Icelandair, the appeal of Bynder's solution is clear. In 2022, it was announced that the company would be purchased by private equity firm THL, a move which will enable it to accelerate growth and "help even more brands deliver exceptional content experiences."
Freddie
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (1 round)
Aug 2016
$22.2m
SERIES A
Total funding: $22.2m
Company benefits
- Hybrid, remote & flexible options
- Bynder clubhouses - a safe space to create and maintain a strong sense of togetherness, foster innovation, and enjoy focus time when things get hectic at home
- Comprehensive health plans
- Unlimited holidays
- Generous parental and family leave
- Travel allowance
- Pension/401(k)
- Leadership academy
- StrengthsFinder assessment
- Access to LinkedIn Learning
- Mentorship program, as well as summer & winter school workshops
- Feedback culture, role scorecards and OKRs
Company HQ
Leidseplein, Amsterdam, Netherlands
Leadership
Chris Hall
(Founder & Chairman of the Board)Previously founded Label A and co-owned i-Concept. Left his role as CEO of Bynder to become Chairman in July 2020.
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