Technical Writer, Filevine
Cloud-native case management software
Open for applications
Cloud-native case management software
201-500 employees
Open for applications
201-500 employees
Company mission
Building the seamless intersection between legal and business by creating a world-class platform to help professionals scale.
Role
Who you are
- This position requires superior organizational and self-management skills, both to handle deadlines for multiple concurrent product releases and to keep track of a constantly updating body of documentation
- It requires excellent interpersonal skills to communicate with Product Managers, Marketing Managers, and Support staff to obtain the information necessary to draft and update materials
- The candidate must have exceptional writing skills, with the ability to develop clear, thoughtful structures for teaching technical information and an eye for detail concerning style guidelines and adjustments for different audiences
- Bachelor’s Degree in English, Technical Communications, or related field with an emphasis in writing
- Excellent writing skills and strong command of the English language
- Strong attention to detail
- Oustanding self-management and organizational skills
- Familiarity with SaaS and agile development
- Ability to seek out and interview subject matter experts
- Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
- 1-3 years of relevant experience
- Familiarity with HTML/CSS, Miro, Dovetail, Figma, and Gitlab is a plus
- Experience in the legal industry is a plus
- Learn and follow processes and content guidelines, detail-oriented
- Interpersonal skills to communicate
- Organizational skills, both to manage multiple Product Managers’ work and to keep track of a constantly updating body of documentation
- Excellent writing
- Self-management
What the job involves
- Filevine is building the seamless intersection between legal and business by creating a world- class platform to help professionals scale
- As a technical writer, you will document the functionality of the Filevine Software suite for new and existing features, including documentation for both internal and external purposes
- You will work with other technical writers and internal teams to create, edit, and update documentation and training materials
- You will have a hand in developing product documentation, training course materials, how-to guides, product surveys, and other content that distills complex information with ease and clarity
- Collaborate with the Product Documentation Manager to align on and develop processes, terminology, and style guidelines
- Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
- Manage multiple product releases, working with Product Managers to establish and meet deadlines
- Write beta customer documentation, general customer documentation, and training course material that reflects client workflows
- Audit, edit, and update existing documentation
- Adhere to documentation style guides
- Edit and approve product surveys and other communication
Our take
As law firms contend with rising demand and a talent shortage, many have turned to Filevine’s all-in-one legal suite to improve efficiency, mitigate stress, and grow revenue. The company filled the void in the legal management enterprise SaaS market, becoming the largest independent, cloud-based management solution firm.
Over the last two years, Filevine has achieved substantial growth, showing a 198% increase in APR and maintaining a customer net retention rate of over 130%, singing 708 new customers in 2021 alone. The company also acquired contract management solution company Outlaw, growing its APR by 400%.
The company’s post-Series D funding (led by StepStone Group, Golub Capital, and Signal Peak Ventures) strategy has been successful in furthering its position as a market leader. Filevine is expanding by diving deeper into big law, insurance defense, corporate, governmental, and nonprofit legal counsel teams and building on its expertise in litigation and personal industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Apr 2022
$108m
SERIES D
Jan 2022
$84.5m
SERIES C
Total funding: $425.6m
Company benefits
- Comprehensive Benefits Packages
- MacBook Air
- Open Office Working Environment
- Free Drinks & Snacks
- Ergonomic & Height Adjustable Workstations
Company values
- Amplifying Teams
- Scaling Work
Company HQ
Sugar House, Salt Lake City, UT
Articles
Leadership
Ryan Anderson
(CEO)Received their Bachelor of Arts in Political Science and Government from Brigham Young University,
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