Senior Manager of Rewards & Loyalty Propositions, Lloyds
£78.1-91.9k
2+ days a week in office (Wellington Place, Leeds or Fountainbridge, Edinburgh)
Retail and commercial bank
Job no longer available
Retail and commercial bank
1001+ employees
Job no longer available
£78.1-91.9k
2+ days a week in office (Wellington Place, Leeds or Fountainbridge, Edinburgh)
1001+ employees
Company mission
To support families and businesses, helping them to take the next step, whatever that may be.
Role
Who you are
- 7+ years’ experience in customer propositions, rewards, loyalty, commercial strategy or a related role
- Strong commercial and business acumen, with the ability to assess value, trade-offs and return on investment
- Proven experience working across multiple teams to deliver complex, crosscutting initiatives
- Ability to shape and deliver customer-centric propositions that balance experience, commerciality, risk and feasibility
- Strong relationship management and influencing skills, with experience working with senior stakeholders
- Clear and effective communication skills, able to articulate value and opportunity to a wide range of audiences
- Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply
Desirable
- Experience working in financial services or other regulated environments
- Background in rewards, loyalty, propositions or customer experience
- Experience tracking and measuring customer and commercial outcomes
- Exposure to platform, data, legal or risk considerations in proposition delivery
What the job involves
- You’ll join the Rewards & Loyalty team at an exciting time, as we continue to build a market-leading, whole-of-bank rewards proposition that recognises and rewards customers for their overall relationship with Lloyds Banking Group
- As a Senior Manager, you’ll collaborate across Product teams, Digital delivery, Data, Channel, Segments and Marketing to shape and deliver compelling reward propositions that resonate with customers and deliver clear commercial value
- This is a highly collaborative role, focused on bringing together diverse parts of the business to create joined-up, customer-centric experiences that deliver tangible commercial value for the business
- You’ll balance creativity with commercial rigour, ensuring reward concepts are feasible, scalable and deliver against both customer and business objectives
- Rewards & Loyalty is a critical driver of customer engagement, retention and advocacy across the Group. This role offers the opportunity to work at scale, influencing how millions of customers experience value from their relationship with the bank
- You’ll operate in a fastmoving, high-profile area, with strong senior stakeholder exposure and the chance to shape propositions that make a tangible difference to customers and the business
Application process
- End Date: Tuesday 07 April 2026
Our take
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy, but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
On top of this, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on "FinTech Action Labs" to bring its industry expertise to early-stage FinTechs. The company continues to enhance its online and mobile services (it is the UK's biggest mobile bank), as well as expanding its partnerships with digital banking companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company benefits
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.
Company HQ
City of London, London, UK
Leadership
Charlie Nunn
(Group Chief Executive)Spent nine years at HSBC, including as Group Head of Wealth Management and Digital, and as CEO of Wealth and Personal Banking.
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