Technical Consultant, Cloudtalk
AI Business calling software
Job no longer available
AI Business calling software
201-500 employees
Job no longer available
201-500 employees
Company mission
To help companies around the world radically expand their contact centers’ capabilities.
Role
Who you are
- Proven experience in technical consulting, solution engineering, or technical support in a SaaS or integration-heavy environment
- Strong understanding of APIs, webhooks, system integrations, and cloud-based architecture
- Familiarity with CRM, Helpdesk, and automation tools (such as Salesforce, HubSpot, Zapier, Make/Integromat)
- Working knowledge of SQL for querying databases or supporting client data use cases
- Basic coding skills (JavaScript, Python or equivalent) for prototyping, debugging, or building simple tools and automations
- Awareness of Large Language Models (LLMs) and how AI tools can be used into customer workflows or internal automation
- Excellent communication and stakeholder management skills - able to explain technical concepts to non-technical audiences
- Problem-solving mindset with a proactive approach to identifying and resolving issues
Desirable
- Experience configuring and supporting conversational AI, voice agents, or similar automation tools
- Background in telephony, VoIP, or customer experience platforms
- Experience contributing to or maintaining technical documentation
What the job involves
- As a Technical Consultant, you will be a technical advisor and solution expert across CloudTalk’s advanced features and integration ecosystem
- Your main goal will be to help internal teams and clients understand, configure, and optimize CloudTalk’s platform for their specific needs - whether that involves custom workflows, integration strategies, or resolving technical blockers
- This role blends product consulting, integration guidance, and hands-on client support to ensure the successful deployment and ongoing use of CloudTalk across a variety of customer scenarios
- Act as a go-to expert on CloudTalk’s advanced features such as Call Flow Designer, Workflow Automation, and the REST API
- Assist the Customer Support and Sales teams in understanding complex client needs and designing tailored solutions
- Assist with Voice Agent configuration and other platform-connected AI or automation setups
- Guide clients and internal teams in implementing and identify best-fit workflows
- Analyze technical requirements and help assess whether existing solutions are a fit or if workarounds or custom solutions are needed
- Support clients in integrating third-party systems where CloudTalk does not offer native support, by leveraging APIs and external tools
- Troubleshoot technical integration issues and work closely with Product and Engineering to relay gaps or needed improvements
- Serve as a bridge between client-facing teams and R&D, translating business requirements into actionable technical solutions
Application process
- Interview with our Talent Acquisition team
- Hiring Manager Interview
- Assignment
- Culture Bar Raiser Call
Our take
Solvakian startup CloudTalk was founded in 2018 to provide cloud telephone services to call centers. Its ‘virtual phone suite’ is designed to encompass all the needs of a growing business, and integrates CRMs and support tools, saving customers valuable time.
What makes the company stand out is the fact that it has created its own infrastructure rather than relying on third-party vendors. Its offering has been well-received, and CloudTalk has capitalised on the changing communication needs of businesses in the last few years as it utilises funds to both develop its software's impact on the business communication market and achieve financial growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jan 2024
$23m
SERIES B
Feb 2021
$6.9m
SERIES A
Total funding: $31.4m
Company HQ
Yonge-Bay Corridor, Toronto, ON
Leadership
Martin Malych
(Co-Founder & CEO)Previously Technology Leader and Managing Partner at Adbee digital, and Digital Head Developer at Elite Solutions/VML Slovakia.
Viktor Vanek
(Co-Founder)Previously a System Administrator at Elite Solutions, and a System specialist at GSM-R Network.
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