Strategic Sales Development Representative, Forethought
AI for customer support teams
Open for applications
AI for customer support teams
101-200 employees
Open for applications
101-200 employees
Company mission
To unlock human potential through artificial intelligence, starting with transforming customer service on the leading AI platform for customer-first experiences.
Role
Who you are
- Resilient and Coachable: You embrace feedback, learn from challenges, and continuously strive for improvement
- Highly Curious and Persistent: You have a natural curiosity and determination to uncover opportunities and engage prospects effectively
- Organized and Reliable: You excel at managing tasks, maintaining accurate records, and consistently following through on action items
- A Strong Communicator: You possess exceptional written, verbal, and interpersonal communication skills, with an ability to simplify complex ideas
- Self-Starter: You thrive in a fast-paced, dynamic startup environment and are driven to achieve results
- Technically Savvy: You’re comfortable engaging with technical decision-makers and leveraging tools like Sales Navigator, Outreach, and Salesforce (experience is a plus but not required)
- Team-Oriented: You collaborate well with others, including Account Executives, to achieve shared goals
- Competitive and Results-Driven: You’re motivated to exceed goals and benchmarks
What the job involves
- Drive a high volume of proactive, outbound prospect outreach through phone, email, and social media
- Achieve weekly, monthly, and quarterly sales-qualified opportunity goals
- Partner with Account Executives to strategically target and engage best-fit accounts
- Research technical buyers and craft contextual, compelling emails and cold calls
- Maintain and update records within our CRM, ensuring accurate documentation of research and activities
- Collaborate with Marketing to refine messaging and clearly articulate Forethought’s value proposition
- Support list building and other research projects to identify opportunities
- Participate in continuous training to refine your skills and stay ahead of industry trends
Our take
Forethought is an innovative artificial intelligence platform, which builds and customizes agents that then manage enterprise workflows. Its main solution is Agatha, an intelligent machine learning-based assistant that plays an active role within customer support teams.
The service provided by the company makes it possible for businesses to reduce the workload of agents, while also responding to customer service tickets more rapidly. The platform is able to deliver useful information, which enables customers to resolve issues such as password resetting or changing account settings, without needing to involve customer service agents.
Driven by intelligent algorithms, Forethought recognizes gaps in the knowledge and documentation of companies, enabling them to improve their support operations and get better information to customers.
In 2024, consumer retail spending via chatbots reached $142 billion globally. Forethought is well placed to grab a decent portion of this market, especially following the release of SupportGPT, the world's first generative AI platform for customer support, which the company built with the help of OpenAI's technology.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Dec 2021
$65m
SERIES C
Oct 2020
$17m
SERIES B
Total funding: $91m
Company benefits
- A chance to be an early member of a hyper-growth startup with equity to match
- An opportunity to help us define a new market within AI
- Ability to solve challenging problems with a world-class team
- A low-ego company culture that is obsessed with feedback and helping each other grow
- Hybrid work structure that allows you to choose where you get your best work done
- Competitive medical, dental, and vision coverage
- Paid maternity, paternity, & adoption leave
- Unlimited paid time off
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Deon Nicholas
(President, Executive Chairman & Co-Founder)Mathematics and Computer Science at the University of Waterloo. Engineer at Facebook, Palantir, Dropbox and Pure Storage.
Sami Ghoche
(CEO & Co-Founder)Former Senior Machine Learning Engineer at Linkedin and was a Teaching Fellow for CS108 at Harvard University.
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