Senior Program Manager, Amazon
Beta Programs, eero
$104.1-185k
The largest online retailer and technology provider
Be an early applicant
The largest online retailer and technology provider
1001+ employees
Be an early applicant
$104.1-185k
1001+ employees
Company mission
Amazon aims to be Earth’s most customer centric company. Their mission is to continually raise the bar of the customer experience by using the internet and technology to help consumers find, discover and buy anything, and empower businesses and content creators to maximise their success.
Role
Who you are
- 7+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Proven track record managing complex beta/user testing programs at scale
- Demonstrated ability to lead cross-functional teams without direct reporting authority
- Excellent analytical skills with the ability to translate data into actionable insights
- Experience managing customer feedback programs
- Experience developing program documentation, processes, and best practices
- Bachelor's degree or equivalent experience
Desirable
- Experience with agile development methodologies and release management
- Proficiency with project management tools (e.g., JIRA, Confluence, etc.)
- Experience with risk management and mitigation strategies
- Experience building and maintaining relationships with external beta communities
- Basic understanding of networking concepts, software development lifecycle, and hardware testing principles
- Master's degree, or MBA in business, operations, organizational development, or related field
What the job involves
- As a Senior Program Manager for eero's Beta Programs, this leader will be responsible for strategically driving and overseeing all Beta initiatives across hardware, software, and mobile app development cycles
- They will develop and execute the comprehensive Beta strategy, establishing processes, metrics, and governance models to ensure program success across multiple concurrent Beta releases
- This senior leader will serve as the primary Beta program authority, providing strategic guidance to senior leadership and ensuring eero's product quality meets or exceeds customer expectations globally
- The role requires excellent program management skills, technical acumen, and the ability to influence across all levels of the organization
- By bridging the gap between development, operations, and customer support, this role will be vital in ensuring the eero product meets its quality commitments for customers around the world
- Lead the end-to-end Beta program lifecycle, from planning and participant selection to execution and analysis
- Build and manage relationships with key stakeholders across Engineering, Product, Marketing, and Customer Experience teams
- Establish and track program KPIs, risk management frameworks, and success metrics
- Oversee the analysis of technical feedback, bug reports, and network logs to drive data-driven decisions
- Manage the Beta participant community and ensuring high-quality feedback collection
- Develop scalable processes for Beta release management and technical transitions to production
- Create executive-level reporting on Beta program health, insights, and recommendations
- Direct a team of Beta program specialists and coordinating cross-functional resources
- As a Sr. Beta Program Manager and subject matter expert supporting eero's Beta team, you will collaborate closely with Engineering, Product, and Customer Experience teams to organize and lead the successful delivery of eero’s Beta programs, mentor CX agents, and ensure the successful transition and performance of product releases for customers globally
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company benefits
- Employees have opportunities to own Amazon stock, participate in 401(k) plans with company match, and enroll in paid life and accident insurance
- Financial counseling and estate planning services are also available, plus paid short-term and long-term disability if needed
- Medical, dental, and vision coverage to all our regular full-time employees, regardless of their level, tenure, or position
- Amazon employees have free access to a network of more than 2 million caregivers, including nannies, babysitters and special-needs caretakers
- Employees receive discounts on certain day care centers, and Amazon provides a variety of free resources for parents of children with autism, ADHD and developmental disabilities
- Adoption assistance for qualified domestic and international adoption expenses including attorney fees, court costs, and travel
- Leave Share program allows employees to give six weeks of paid parental leave to a spouse or partner who isn’t eligible for parental leave from their employer
- Amazon Care's virtual services are available in all 50 states, and in-person care is active in Seattle, Washington, D.C., Arlington, Baltimore, Boston, Dallas, Austin, and Los Angeles, with 20+ more markets coming online in 2022 alone
- 20 weeks of paid leave to birthing mothers and six weeks for parents who adopt
Company HQ
South Lake Union, Seattle, WA
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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