Customer Success Engineer, CrewAI
Multi-agent automation platform
Open for applications
Multi-agent automation platform
1-20 employees
Open for applications
1-20 employees
Company mission
To streamline workflows across industries with powerful AI agents.
Role
Who you are
- 3–6 years of technical, customer‑facing experience (SE, Technical CSM, Solutions Engineer)
- Hands‑on coding/debugging ability (Python, JavaScript, APIs, logs, observability tools)
- Excellent communicator, able to bridge technical and business audiences
- Customer‑obsessed mindset; proactive problem solver
- Comfortable in fast‑moving startup environment
- Nice to have: AI/ML or LLMs experience; familiarity with cloud platforms
What the job involves
- As a Customer Success Engineer, you’ll be the technical bridge post‑sale: ensuring customers successfully adopt, integrate, and scale CrewAI for their workflows
- You’ll help remove technical roadblocks, craft custom integrations or POCs, and act as a feedback conduit to improve the product
- Handle customer onboarding: guide initial technical setup, integrate CrewAI with customer infrastructure/tools
- Troubleshoot and resolve technical issues across API, SDK, deployment, performance
- Collaborate with Engineering, Product, DevRel to feed back customer insights
- Develop training materials and conduct workshops for customer teams
- Monitor usage/health metrics; proactively surface risks and propose solutions
- Advocate for customers in prioritizing feature requests and roadmap improvements
- What Success Looks Like
- All new customers onboarded within <4 weeks with minimal escalations
- 80‑90%+ of pilot/POC customers convert to production or renewal
- High technical satisfaction scores (NPS >8/10)
- Recurring support issues reduced within accounts managed
- Customers adopt advanced features and scale usage effectively
Our take
CrewAI is a multi-agent platform designed to streamline workflows across industries using powerful AI agents. By enabling organisations to build and deploy automated workflows with any large language model (LLM) and cloud platform, CrewAI transforms complex tasks into seamless automations.
The platform empowers millions of AI agents monthly, catering to diverse use cases ranging from research and analysis to coding and reporting. Boasting features like self-iteration, performance evaluation and persistent memory, CrewAI provides organisations with the tools they need to manage AI agents effectively while keeping humans in the loop for oversight and feedback.
This proposition has caught the attention of investors, seeing the company raise significant funds. This will support CrewAI's growth and development efforts, enabling it to expand operations. With a strong user base of over 150 customers in more than 60 countries, CrewAI is in a good place for continued success in the AI automation space.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Oct 2024
$12.5m
SERIES A
Total funding: $12.5m
Company HQ
Bela Vista, SP
Leadership
João Moura
(Co-Founder & CEO)Previously founded Urdog. They also served as the Director of AI Engineering at Clearbit, as an Engineering Manager at Toptal, and as the Lead Software Engineer at Packlane.
Rob Bailey
(Co-Founder & COO)Previously founded BackboneAI and MState where they served as the CEO. They were also a Strategic Advisor for over 9 years and the COO and GTM at Kustomer (acquired by Facebook).
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