Associate Customer Success Manager, Turnitin
12 Month Fixed Term Contract
Plagiarism detection software
Job no longer available
Plagiarism detection software
501-1000 employees
Job no longer available
501-1000 employees
Company mission
Turnitin's mission is to ensure the integrity of global education and meaningfully improve learning outcomes.
Role
Who you are
- Experience in an account/relationship management or similar role
- Interpersonal, communication and negotiating skills
- Excellent problem solving and time management skills
- Proven ability to work effectively with a team
- Self-starter and motivated passionate personality that thrives in a fast-paced environment
- 1-2 years of sales/account management experience preferably within the education sector
- Fluent in English and Dutch preferred
What the job involves
- Customer Success Manager for the BeNeLux customers, ensuring retention, growth and strong relationships
- As a Customer Success Manager, you will manage a portfolio of Educational Institutions in the BeNeLux Region
- Your objective is to manage the relationship such that the customer will achieve maximum value from our (software)services and upsell our wider solutions portfolio
- You will build, and proactively execute, account plans to achieve your objectives
- In your contact with your customers you will nurture and grow the width and depth of the relationship, branching out to different departments and different contacts inside the institutions to enable full enterprise usage and allow for upsell of our solution portfolio
- You will be building and maintaining relationships across the organisation, from the highest levels, Dean/ (vice)chancellors/Directors, to individual instructors
- Manage the relationship for a portfolio of accounts – ensuring client/customer success and satisfaction as required, resolving issues and problems and driving for proactive positive outcomes - to boost satisfaction, increase adoption, and ensure retention, ensuring client/customer success and satisfaction as required, resolving issues and problems and driving for proactive positive outcomes
- Partners closely with customers to understand their pain points, business needs and objectives and to sell the value of Tii products against their pain points and needs. Gives robust expert support and advice about Tii products, features and opportunities enabling client/customer accounts to grow. Actively makes suggestions and is welcome by the client to raise opportunities with the Client for expansion/development of usage and to grow the business within the account. Knows client/customers histories and stories well, what do they need, why do they need it, what is their usage, is informed and ready to engage with the client/customer closely based on a full working knowledge of the clients situation
- Effectively communicates the value proposition, telling compelling stories through proposals and presentations, in RFPs/bids and tenders and at client and user events in order to deliver business growth
- Works with all members of the GTM team to analyze clients/customers data to identify growth opportunities and client/customer issues and to prepare concrete plans and campaigns, both strategic and tactical, to address issues and realize growth opportunities – continuously driving growth from existing customers and driving up adoption and usage. Passes proactive feedback about products/features/problems from clients/customers, representing the voice of the client/customer with all internal stakeholders, using case studies and examples to drive positive change for the client
- Works with all members of the GTM team to ensure Tii are building and maintaining strong, long-lasting customer relationships – works closely with all internal stakeholders to strongly represent the voice of the client/customer to improve their experience
- Executes a strategic plan to expand the customer base from within the existing accounts managed. Achieves renewals and growth targets, creating self directed plans and tasks to ensure client/customer success and that Tii sales targets are achieved in line with the Company’s goals
- Communicates effectively between the Client/Customer and Product teams, and document Client/customer requests appropriately
- Generate referral leads for the Sales team through customer networks and relationship building
- Actively progress own personal development
Our take
Turnitin has a global reputation for being one of the best plagiarism detection softwares on the market. It’s well-earned, too. Besides simple paraphrasing plagiarism, its software also employs sophisticated techniques like identifying macro replacement and analysing metadata to weed out essay mill papers.
Academic plagiarism has become increasingly complex over the years, exacerbated in part by the COVID period of online schooling, and in part by a skyrocketing rise in computer literacy and plagiarism tricks. Software like Turnitin is therefore playing an increasingly crucial role in maintaining academic integrity. Additionally, it helps understaffed institutions ease the burden placed on a teaching workforce which are, in some regions, perilously close to collapse.
Turnitin is not without its issues, however. Some institutions lean too heavily on the software, and essay mills have begun using Turnitin software to prove product authenticity. Historically, Turnitin has neatly addressed these problems by releasing new or improved capabilities including Chat GPT screening updates in 2023. If it can continue to demonstrate remarkable competence and proactive development in this regard, Turnitin’s glowing reputation seems assured.
Freddie
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company benefits
- Health Insurance
- Dental Insurance
- Disability Insurance
- Life Insurance
- Vision Insurance
- Accidental Death & Dismemberment Insurance
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Supplemental Life Insurance
Company HQ
Downtown, Oakland, CA
Leadership
Chris Caren
(CEO)Held a number of senior positions at major corporations, including serving as a GM at Microsoft, and a board member at Avetta, Liaison International, Illuminate Education, and The IRONMAN Group. They are additionally a member of YPO and chairman of Procare Solutions.
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