Infrastructure Support Specialist, Talkiatry
$62-64k
Personalized mental healthcare provider
Be an early applicant
Personalized mental healthcare provider
201-500 employees
Be an early applicant
$62-64k
201-500 employees
Company mission
To provide high-quality, in-network psychiatric care throughout the United States.
Role
Who you are
- Tech-savvy with strong soft skills to assist end-users at various levels of comfort with technology
- An Excellent communicator capable of effectively engaging individuals with diverse educational backgrounds
- Proficient in both independent work and collaboration within fast-paced environments
- Skilled in managing diverse technical requests and adept at prioritizing issues with a focus on ensuring customer satisfaction
- Able to effectively prioritize and manage multiple tasks
- 2-4 years of experience in a technical support role within a Microsoft and Mac/OS network environment
- A Strong technical proficiency in PC and laptop hardware, Windows operating systems, Microsoft Office applications, and network troubleshooting
- Basic knowledge of Active Directory, Microsoft Exchange, and other common enterprise IT systems
- An Understanding of remote desktop support tools and techniques for assisting users remotely
- Familiarity with mobile device management (MDM) solutions
- Strong Understanding of HIPAA compliance protocols
- Familiarity with eClinicalWorks EMR a plus
- Certifications such as CompTIA A+, Network+, or ITIL Foundation are beneficial but not required
What the job involves
- Your Role as an Infrastructure Support Specialist is vital in maintaining the efficiency of Talkiatry's technology infrastructure
- Your primary focus lies in providing reliable support to ensure seamless operations for our diverse team, ensuring that our systems function optimally to support their daily activities
- As an Infrastructure Support Specialist, you'll be the linchpin in ensuring smooth technology operations for all end-users, including our corporate and clinical staff
- You'll collaborate closely with functional and executive leaders, as well as subject matter experts, to onboard new hires seamlessly into our technology ecosystem
- Your efforts will be instrumental in equipping colleagues with the necessary tools and knowledge to navigate our systems efficiently
- Ultimately, your goal is to ensure that every team member has the support they need to thrive, enabling the organization to effectively manage its rapid growth
- Assist with technology-related onboarding for new hires, including account setup, basic systems and applications training, and facilitating a seamless transition into the organization
- Provide initial support for end-users, promptly and professionally addressing technical issues and inquiries
- Accurately document support tickets, resolutions, and troubleshooting procedures using our ticketing platform
- Manage user accounts, including password resets, access permissions, and account provisioning
- Troubleshoot hardware and software problems, resolving issues remotely or escalating to Infrastructure Engineers when required
- Deliver exceptional customer service with a positive and helpful attitude while assisting end-users with technical issues
Our take
Awareness of the importance of mental health is growing worldwide, with many people seeking psychiatry to improve their mental wellness and quality of life. However, psychiatrist waiting lists and a "one size fits all" approach to mental health often prevent people from receiving the support that they need.
Talkiatry provides a personalized mental health marketplace, matching users with in-house psychiatrists based on preliminary assessment answers. Whilst the company inevitably faces competition from other online psychiatry marketplaces, Talkiatry shows the potential to stand out through its personalized, flexible, and insurance-first approach.
Healthtech is growing in strength, by operating in this market, Talkiatry is poised well for future success. The company plans to scale services nationwide, securing contracts with major players across the states.
Freddie
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2024
$65m
SERIES C
Jul 2022
$75m
SERIES B
Total funding: $198m
Company benefits
- Flexible Location: Colleagues work virtually, in the office, or a combination of the two
- Opportunity to learn and grow as our organization grows thanks to a best-in-class Learning team
- Leadership committed to building a people-first, inclusive culture focused on your well-being and supporting your wellness ambitions
- Generous benefits including up to 100% of healthcare insurance costs paid from day 1, competitive 401K match with immediate vesting, generous PTO plus paid holidays, and more!
Company HQ
Chelsea, New York, NY
Articles
Leadership
Robert Krayn
(CEO)Experience as Analyst for BNY Mellon from 2012 to 2013 and for Guggenheim Partners from 2013 to 2014. Vice President of MidOcean Partners from 2014 to 2019.
Georgia Gaveras
(CMO)Co-founded Talkiatry as Chief Medical Officer in 2020.
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