Infrastructure Support Specialist, Talkiatry
$62-64k
Personalized mental healthcare provider
Job no longer available
Personalized mental healthcare provider
201-500 employees
Job no longer available
$62-64k
201-500 employees
Company mission
To transform psychiatry with accessible, human, and responsible care.
Role
Who you are
- Tech-savvy with strong soft skills to assist end-users at various levels of comfort with technology
- An Excellent communicator capable of effectively engaging individuals with diverse educational backgrounds
- Proficient in both independent work and collaboration within fast-paced environments
- Skilled in managing diverse technical requests and adept at prioritizing issues with a focus on ensuring customer satisfaction
- Able to effectively prioritize and manage multiple tasks
- 2-4 years of experience in a technical support role within a Microsoft and Mac/OS network environment
- A Strong technical proficiency in PC and laptop hardware, Windows operating systems, Microsoft Office applications, and network troubleshooting
- Basic knowledge of Active Directory, Microsoft Exchange, and other common enterprise IT systems
- An Understanding of remote desktop support tools and techniques for assisting users remotely
- Familiarity with mobile device management (MDM) solutions
- Strong Understanding of HIPAA compliance protocols
- Familiarity with eClinicalWorks EMR a plus
- Certifications such as CompTIA A+, Network+, or ITIL Foundation are beneficial but not required
What the job involves
- Your Role as an Infrastructure Support Specialist is vital in maintaining the efficiency of Talkiatry's technology infrastructure
- Your primary focus lies in providing reliable support to ensure seamless operations for our diverse team, ensuring that our systems function optimally to support their daily activities
- As an Infrastructure Support Specialist, you'll be the linchpin in ensuring smooth technology operations for all end-users, including our corporate and clinical staff
- You'll collaborate closely with functional and executive leaders, as well as subject matter experts, to onboard new hires seamlessly into our technology ecosystem
- Your efforts will be instrumental in equipping colleagues with the necessary tools and knowledge to navigate our systems efficiently
- Ultimately, your goal is to ensure that every team member has the support they need to thrive, enabling the organization to effectively manage its rapid growth
- Assist with technology-related onboarding for new hires, including account setup, basic systems and applications training, and facilitating a seamless transition into the organization
- Provide initial support for end-users, promptly and professionally addressing technical issues and inquiries
- Accurately document support tickets, resolutions, and troubleshooting procedures using our ticketing platform
- Manage user accounts, including password resets, access permissions, and account provisioning
- Troubleshoot hardware and software problems, resolving issues remotely or escalating to Infrastructure Engineers when required
- Deliver exceptional customer service with a positive and helpful attitude while assisting end-users with technical issues
Our take
Awareness of the importance of mental health is growing worldwide, with many people seeking psychiatry to improve their mental wellness and quality of life. However, psychiatrist waiting lists and a "one size fits all" approach to mental health often prevent people from receiving the support that they need.
Talkiatry provides a personalized mental health marketplace, matching users with in-house psychiatrists based on preliminary assessment answers. Whilst the company inevitably faces competition from other online psychiatry marketplaces, Talkiatry shows the potential to stand out through its personalized, flexible, and insurance-first approach.
Healthtech is growing in strength, and with various partnerships and substantial funding to its name, Talkiatry is poised for future success. Along with ranking as the 6th fastest-growing company in North America on the 2024 Deloitte Technology Fast 500™, highlighting its rapid expansion and increasing demand for its services. As the company continues to innovate and scale, the future looks bright for Talkiatry in the evolving healthcare landscape.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jun 2024
$65m
SERIES C
Jul 2022
$75m
SERIES B
Total funding: $198m
Company benefits
- Flexible location: Work where you want to, either remotely across the U.S. or from our HQ in NYC
- Excellent benefits: Health insurance 100% covered on day one, 401(k) match with match, generous PTO plus paid holidays, paid parental leave, and more
- It all comes back to care: We're a mental health company, and we put our team's well-being first
Company values
- Talk: Transparently and caringly. With our patients, with each other, and with our partners
- See: Those placing their trust in us. Do the right by them with high-quality, evidence-based care
- Know: What we don't know, and seek it from those around us. We're a diverse group with a vast skillset
- Grow: From what we are, into what we need to be. It's the only way we'll help address the mental health crisis
Company HQ
Chelsea, New York, NY
Articles
Leadership
Robert Krayn
(Co-Founder & CEO)Experience as an Analyst for BNY Mellon from 2012 to 2013 and Guggenheim Partners from 2013 to 2014. Vice President of MidOcean Partners from 2014 to 2019.
Georgia Gaveras
(Co-Founder & CMO)Previously the Director of the Comprehensive Psychiatric Emergency Program at NYC Health + Hospitals. They were also an Attending Psychiatrist at Cohen Children's Medical Center and spent 10 years at Mount Sinai Health System as an Attending Psychiatrist and Director.
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