Strategic Client Account Executive, CircleCI
North America Region
$116-145k
Continuous integration and deployment services
Be an early applicant
Continuous integration and deployment services
201-500 employees
Be an early applicant
$116-145k
201-500 employees
Company mission
To manage change so software teams can innovate faster. They want to empower technology-driven organizations to do their best work – and make engineering teams more productive and innovative by managing change.
Role
Who you are
- The ideal candidate will possess a strong account management background with proven experience in fostering relationships with strategic clients
- A successful track record of meeting and exceeding retention and growth targets with enterprise accounts
- Experience managing relationships with Engineering Leadership (CTO, VP of Eng, DevOps Leaders, etc.)
- Strong interpersonal and communication skills, enabling you to connect effectively with diverse stakeholders
- Excellent problem-solving abilities, with a focus on strategic thinking and proactive engagement
- Familiarity with CRM tools and account management software to effectively manage accounts and track performance
- A collaborative mindset, with the ability to work seamlessly across teams to achieve client objectives
- Join our team and help us foster deep partnerships with our clients while driving growth and value for both parties!
What the job involves
- We’re hiring a Strategic Account Manager to manage and cultivate relationships with our most important clients. You will act as their primary point of contact, ensuring they receive maximum value from our services and identifying growth opportunities
- The NAMER Account Management team is dedicated to ensuring customer satisfaction and maximizing the value our clients receive from our solutions
- We collaborate closely with various departments including customer success, field engineering, marketing, and product development to deliver exceptional service and support our clients’ success
- Our focus is on strategic relationship management, understanding client needs, and aligning our services to meet their business goals
- We work in cross-functional teams, leveraging data and customer feedback to inform our strategies
- Quick decision-making and proactive engagement with clients are at the core of what we do
- We prioritize initiatives that drive mutual value and enhance customer satisfaction
- Develop and implement strategic account plans tailored to each client's goals and objectives
- Build and maintain strong relationships with clients, acting as their trusted advisor
- Identify upsell and cross-sell opportunities within existing accounts to drive revenue growth
- Advocate for the client’s needs within the organization and coordinating internal resources to enhance their experience
- Collaborate and product teams to communicate client feedback and help position our offerings effectively
- Stay informed about industry trends and competitor activities to provide relevant insights to clients
Our take
Engineering has seen the rise of agile, containerisation and DevOps over the last few years. As a result, the idea of continuous integration and continuous delivery (CI/CD) has grown to be an important part of the engineering space. CircleCI is one company that taps into this field, offering a lightweight and open service.
There are now a lot more companies that have a culture of continuous delivery. CircleCI specifically helps automate all the steps that occur between the time developers make changes to the code and when the application gets in front of the customer. The company has a strong tailwind from this macro trend and their product is loved by engineers, putting them in a strong place to build a strong business.
Services in the sector have grown constricted and cost-heavy, but in 2022, CircleCI debuted a free tier service for engineering teams in a move away from this. By offering flexibility across an increased number of major platforms, including Docker, Windows, and MacOS, the company works towards its ultimate aim to empower technology-driven organisations.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
39% female employees
-19% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
May 2021
$100m
SERIES F
Apr 2020
$100m
SERIES E
Total funding: $315m
Company benefits
- Whether it’s a peaceful home or a house full of kids, roommates, or pets, your office can be where you need it. CircleCI has been a remote-first company since the beginning. We’ll ensure you stay well-connected with your teammates every day through tools like Zoom, Slack, Confluence, Google Suite, and GitHub. We also provide a home office stipend to help you do your best work
- Regardless of location, we prioritize the health and wellness of our employees and their families. In addition to unlimited PTO, we offer generous parental leave and benefits that can cover employees and dependents up to 100%. We also offer quarterly wellness days, a free Calm subscription, wellness reimbursement, and Cleo for new parents
- At CircleCI, employees have ample opportunity to learn new skills, including project-based learning and presentations from our colleagues. Udemy is available for on-demand learning and we offer an annual stipend for personal development outside of CircleCI. Your continued professional development is important to us because it’s important to you
- Unlimited paid time off policy
- Work from home opportunities
Company values
- Inclusive, empathetic, and respectful: The diversity of our teammates and our customers makes us stronger. We actively look to bring more, not fewer, viewpoints into our decision-making
- Open and transparent: Information and access is everything. We are a globally-distributed company, and we empower our teams to make decisions and take action
- Ambitious and impact-driven: We work on things that matter. We focus on outcomes, not output. We believe in setting the bar high, accepting the risk of failure, and stretching to meet our goals
- Quick and continuous: We value quickly iterating and shipping, then refining and adjusting, versus trying to do everything at once. We opt for quick experimentation, getting things over the line, and continuously learning
- Resilient: Rapid recovery is in our DNA. We provide a mission-critical service that is deeply intertwined in a broad ecosystem for a wide range of customers. We have the mindset, systems, and processes in place to recover rapidly
- Aligned, empowered, and accountable: We empower teams and individuals closest to the problem or opportunity, and trust them to determine and execute the best path forward
Company HQ
The East Cut, San Francisco, CA
Articles
Leadership
Jim Rose
(CEO)Joined CircleCI as COO. Serial entrepreneur, founding Distiller (acquired by CircleCI) and Copious.
Paul Biggar
(Founder)Currently Founder and CEO of Darklang. Previously Principal Engineer at Lookout, Senior Compiler Engineer at Mozilla Corporation and Founder at NewsLabs Inc.
Salary benchmarks
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