Senior Product Manager, TalkTalk
Connectivity & Telephony, PXC Partnership
+ Performance-related bonus opportunities
More information about location
Office located in Salford Quays, Manchester
Broadband, mobile & TV provider
Job no longer available
Broadband, mobile & TV provider
501-1000 employees
Job no longer available
+ Performance-related bonus opportunities
More information about location
Office located in Salford Quays, Manchester
501-1000 employees
Company mission
To bring simple, affordable, reliable and fair connectivity to everyone.
Role
Who you are
- Deep understanding of the telecoms sector, particularly connectivity (broadband, Wi-Fi) and telephony products
- Familiarity with product management methodologies, agile delivery, and end-to-end product lifecycle
- Awareness of partner management approaches and commercial frameworks
- Strong leadership and stakeholder management skills, able to influence at all levels internally and externally
- Excellent analytical and problem-solving abilities, with a data-led approach to prioritisation and decision-making
- Effective communicator, able to convey complex ideas simply and build consensus
- Project delivery expertise, with a track record of managing multiple priorities in a fast-paced environment
- Significant experience (typically 5+ years) in product management within telecoms or technology sectors
- Proven record of delivering successful products in partnership-driven settings
- Exposure to managing third-party partner relationships, ideally in a strategic context
- Existing knowledge of PXC structure and relationships within PXC would be beneficial
- Embraces TalkTalk’s values of simplicity, customer focus, and innovation
- Collaborative, open-minded, and proactive in driving positive change
- Committed to delivering outstanding results for customers and the business
What the job involves
- The Senior Product Manager – Connectivity & Telephony will lead the extension, enhancement and management of TalkTalk’s connectivity and telephony portfolio, and make a success of our strategic partnership with PXC
- This role ensures the delivery of outstanding, customer-centric products and services that support TalkTalk’s vision and growth ambitions
- The postholder will champion innovation and operational excellence, ensuring TalkTalk and its partners remain competitive in a fast-evolving market
- Be seen as the go to subject matter expert on all our connectivity and telephony products and services
- Have a thorough knowledge of our connectivity and telephony cost models and P&L
- Act as a key PXC interface, ensuring that a positive partner and customer tension is evident in the relationship
- Work with PXC to onboard, understand and homogenise our AltNet services
- Be aware of & understand current and upcoming regulatory imperatives and ensure the required development activities are justified, scheduled and delivered accordingly
- Take responsibility for ensuring the GPL process is compliant and understood across the business and outcomes optimised
- Ensure non-standard processes like tech migrations etc. are fit for purpose and ready to support commercial initiatives and technology obsolescence programmes
- Develop and execute the product strategy for connectivity and telephony, with an emphasis on partnership-driven initiatives with PXC
- Be a vulnerable customer champion and ensure our connectivity and telephony solutions meet the cohorts needs
- Work hand in hand with the senior CPE product manager to align roadmaps and ensure the best possible customer experience
- Deliver product enhancements and new speeds, ensuring all our services are simple, reliable, and aligned with customer needs
- Manage the product lifecycle, including market analysis, requirements definition, roadmap planning, and performance tracking through to end of life
- Collaborate closely with internal stakeholders (Connectivity & retention squads, Commercial, Marketing, CX, Ops etc.) and external partners (notably PXC, OR and AltNets) to drive product improvements and enhancements
- Use data-driven insights to inform decision-making, prioritise initiatives, and measure product success against key business metrics
- Advocate for the customer voice in all product decisions, ensuring a seamless and delightful experience across connectivity and telephony services
- Represent TalkTalk in partner-facing forums, building strong relationships and ensuring mutually beneficial outcomes
Our take
TalkTalk is a connectivity provider serving 4 million customers. Originally founded as a subsidiary of Carphone Warehouse, it was demerged as a standalone company in 2010. TalkTalk boasts a number of firsts in the industry; including launching free calls between its customers, providing a whole-home filtering service, and bringing WiFi 6 router technology to the UK.
In hopes of optimising the experience of its broadband customers, TalkTalk has partnered with DZS, which is a leader in access and optical edge infrastructure and cloud software solutions. TalkTalk will leverage the market-leading technologies of DZS, including DZS CloudCheck and Expresse Cloud EDGE, towards reducing call escalations, minimising equipment replacements and shortening call handling times.
In 2022, TalkTalk acquired rival SSE from Ovo Energy, in order to bolster its customer portfolio. Rumours of its own acquisition by Virgin Media O2 followed that same year, though the deal did not come to fruition. The company also agreed a partnership with Telecom Acquisitions, the manager of a number of broadband ISP brands and products, which includes TalkTalk securing the controlling stake in the company.
Freddie
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Company benefits
- Company pension scheme
- Private medical insurance
- Income protection and life assurance
- We all lead different lives and like to work differently, so whether it's working from home or starting and finishing your day later, we’ll give you the flexibility you need to do your best work
- We offer all of our people free TalkTalk Fibre, TV and Phone (you’ll be helping us make them what they are, so it’s only fair that you get to enjoy them)
- We run lots of wellbeing initiatives throughout the year to support your financial, physical, mental and lifestyle wellbeing
- We offer 18 weeks’ fully paid maternity leave and 4 weeks’ fully paid paternity leave when the big day arrives. The same applies for adoptive leave too. And, if you’re a grandparent, we’ll also give you a day off to spend time with your new grandchild
- You’ll get the chance to join one of our employee networks, such as Talk Pride, Women in Tech, Wellbeing or Neurodiversity communities. From arranging events like monthly coffee mornings to providing support, our communities are there for you
- We want to recognise the people that go above and beyond, and display our company values — we do that in a number of ways, from a simple thank you, to experience days
- Plus, you’ll have your birthday off, fully paid, every single year!
Company HQ
Salford, UK
Leadership
James Smith
(CEO)Previously CEO at PXC, CFO at Capricorn Energy, Director at Rothschild & Co and was the Vice President of Merrill Lynch International.
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