Senior Manager of IT, Mejuri
3 days a week in office (Bloor Street W, ON)
Fine jewelry brand
Be an early applicant
Fine jewelry brand
501-1000 employees
Be an early applicant
3 days a week in office (Bloor Street W, ON)
501-1000 employees
Company mission
To turn fine jewelry into an everyday occasion while working towards making a positive impact in our communities, the industry, and the world.
Role
Who you are
- Experience: proven track record (5+ years) in IT operations, with at least 2+ years in a managerial role
- Leadership: strong people leader with experience hiring, developing, and managing teams
- Technical Skills: hands-on expertise with SSO platforms (e.g., Okta), MDM solutions, endpoint security, and SaaS management
- Security Mindset: familiarity with IT security frameworks, compliance practices, and risk management
- Business Acumen: experience with budgeting, procurement, and vendor management
- Problem-Solving: solutions-focused mindset with a history of introducing lasting, cost-effective IT solutions
- Collaboration: Excellent communication skills with the ability to partner with business leaders, stakeholders, and external vendors
What the job involves
- The Senior Manager IT is a key member of ourTechnology team, reporting directly to the CTO and managing one direct report
- You’ll oversee IT infrastructure across offices, stores, and fulfillment centers while driving vendor management, security, and compliance initiatives
- Acting as both a strategic partner and hands-on operator, you’ll ensure reliable IT performance, support cross-functional teams, and champion organizational security
- This is a high-visibility role with impact across the business, balancing day-to-day stability with long-term scalability
- Oversee and facilitate installation and maintenance of IT systems, hardware, and software, including servers, desktops, laptops, and communication systems
- Ensure all IT systems remain in working order through proactive monitoring and rapid response to issues
- Facilitate technical support and helpdesk functions, both in-office and remotely, by troubleshooting software, hardware, and access issues
- Set up and maintain workstations for all new employees, including equipment moves and physical setup of devices
- Manage day-to-day network functions such as Ethernet/Wi-Fi troubleshooting, user maintenance, email administration, and system backups
- Develop and maintain IT documentation, procedures, and guidelines to ensure consistency and compliance
- Oversee IT infrastructure across offices, stores, and fulfillment centers
- Manage vendor relationships for stores, network connectivity, Wi-Fi, and specialized IT services
- Partner with legal, engineering, consultants, and other internal teams in successfully launching and managing employee and information security initiatives
- Champion IT security across the organization, including SSO rollout for SaaS applications, Endpoint Detection & Response (EDR), and access control policies
- Develop, implement, and maintain IT policies and procedures that reduce organizational risk
- Serve as an escalation point for IT issues, ensuring quick resolution and stakeholder satisfaction
- Provide IT expertise and support for cross-departmental initiatives
- Lead software asset management, license optimization, and cost savings
- Prepare and deliver regular reporting on IT performance, risks, and opportunities
- Key Performance Indicators:
- IT Tickets SLA
- Budget Management
- IT System Uptime (e.g. Office, Store, and Fulfillment Center Internet)
- Onboarding & Offboarding SLAs
Application process
- We invite applicants to apply early as our initial screening process will begin on September 30 however the role will remain posted until filled
Our take
Traditional jewelry retailers often target men for gifting - in part to make higher mark-ups acceptable. Mejuri, however, is putting the purchasing decision back with women with its direct-to-customer strategy. Instead of releasing large batches of seasonal pieces, Mejuri introduces only a small quantity of products each week, which allows it to translate trends and consumer feedback sentiments into its designs in a timely manner.
Having accumulated millions of visitors to its website, it is clear that Mejuri has captured a lot of interest. It has released over 1,000 designs since its launch, has an impressively long waitlist, and boasts that a large portion of its monthly transactions come from returning customers.
Despite its online focus, Mejuri has opened a number of brick-and-mortar stores across the US, Canada, and the UK. The company's current focus appears to be on this offline expansion, as it tries to push beyond its biggest markets into the other countries it ships to, as well as investing in branding and the customer experience.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2019
$23m
SERIES B
Sep 2018
$5m
SERIES A
Total funding: $29m
Company benefits
- Parental support: we offer parental leave salary top up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for all parents
- Health & Wellness: We offer you competitive medical and dental benefits, alongside a schedule that prioritizes whole health including personal days and mental health coverage
- Generous Total Rewards: Including a minimum of three weeks paid vacation for all corporate roles. And the cherry on top? A generous product discount
- Hybrid Work Environment: We believe in balance. Our corporate employees have a hybrid experience, spending three days a week (Tuesday-Thursday) as we are big believers in the value social capital provides our team members and our business. IRL time unlocks trust, creativity, innovation, career development and more
- Mejuri Passport: Your ticket to the destination of your choosing. The Mejuri Passport allows corporate employees meeting the criteria to work in any location for one month each year
Company HQ
Liberty Village, Toronto, ON
Leadership
Noura Sakkijha
(Co-Founder & CEO)Experience at CIBC as Process Analyst for 1 year, and Associate Specialist for 3 years.
Majed Masad
(Co-Founder & President)Previously an Investment Banking Partner at FirePower Capital for 7 years, and a Special Advisor for 1 year.
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