Care Advocate, Seven Starling
$50k
Plus equity
Online care for perinatal mental health
Job no longer available
Online care for perinatal mental health
101-200 employees
Job no longer available
$50k
Plus equity
101-200 employees
Company mission
To improve maternal mental health outcomes.
Role
Who you are
- You will excel in this role if you have a strong attention to detail, love staying organized, enjoy learning new systems and tools, have experience in high-volume settings, and are skilled at developing and implementing scalable processes that help our operations run efficiently
- Minimum of 1-2 years of experience in a patient support, customer service, or healthcare-related role
- Experience in a remote work environment
- Excellent organizational and multitasking abilities, especially in a high-volume setting. Strong attention to detail
- Strong interpersonal and communication skills, both written and verbal, with the ability to interact effectively with patients, families, and healthcare professionals
- Ability to handle sensitive information with confidentiality and professionalism
- Proficiency in using standard office applications (e.g., Google Suite)
- Demonstrated problem-solving skills and a proactive approach to patient support
- High school diploma or equivalent; additional coursework in healthcare administration or a related field is a plus
What the job involves
- Seven Starling is looking to add a world-class Care Advocate to join our Care Support team. Our ideal candidate is an experienced support professional who is passionate about improving women’s mental health outcomes, and is energized by the opportunity to ensure our patients receive compassionate and effective mental health care and our clinicians treating them receive world class support
- Serve as the primary point of contact for patients and providers, addressing their questions, concerns, and needs in a professional and empathetic manner
- Assist with scheduling and rescheduling patient appointments to maximize patient engagement and success, including managing conflicts and optimizing appointment schedules
- Maintain accurate patient records and documentation, ensuring data is up-to-date and compliant with privacy regulations
- Assist in the resolution of patient or provider issues or complaints, escalating more complex concerns to the appropriate team members or supervisors
- Serve as the “voice of the patient”, keeping a close eye on data and trends from your support work and surfacing learnings to the appropriate team members or supervisors
- Provide support to patients and providers navigating the healthcare system, including explaining procedures, insurance processes, and available resources
- Coordinate care activities, including follow-up appointments, outside referrals, and coordination with other healthcare providers as needed
- Collaborate with healthcare professionals and administrative staff to ensure seamless patient care and communication
- Participate in ongoing training and development to stay current with best practices and organizational changes
- Propose updates to key processes as needed to maintain them
Our take
One-third of mothers will experience perinatal mood disorders like anxiety and depression - but only a quarter of those who receive a diagnosis go on to get treatment. This no doubt contributes to the US having some of the worst maternal health outcomes in the developed world. Seven Starling is hoping the newly popular telehealth model can help tackle this.
The Seven Starling app offers a three-pronged treatment service for new and expecting mothers in need: licensed therapy, group support networks, and access to medication if required. This combination is reported to improve outcomes for 90% of new and expecting mothers within three months. Seven Starling’s telehealth app model means users can vault many of the access issues that would otherwise prevent them from getting this treatment.
It’s a hyper-specific approach to women’s health that mirrors the trend happening more broadly across HealthTech. Instead of attacking a diverse bucket of issues, we’re seeing startups specialising in particular areas. So whilst Seven Starling is still a new entrant, it’s hitting all the right telehealth startup marks, and has the funding to boot.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Sep 2025
$8m
SERIES A
Jul 2024
$10.9m
SERIES A
Total funding: $22.4m
Company benefits
- Remote / TelehealthAccess to team consultation, training, and professional development opportunities
- Potential opportunities to expand hours or support company initiatives over time
- Paid Time Off and Sick Leave based in accordance with company policy and applicable state and local laws
- $600 Professional Development Stipend
Company HQ
Civic Center, New York, NY
Leadership
Sophia Richter
(Co-Founder & COO)Originally a BCG consultant, who served as assistant VP of strategy at the NYC Economic Development Corporation. Subsequently took an MBA at Harvard Business School.
Tina Keshani
(Co-Founder & CEO)Previously a Business Analyst at Deloitte, they then moved into a Senior Strategy Management role at Warby Parker.
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