Business Manager, ServiceNow
Global Partners
$112-195.8k
Listed salary applies to positions in California (outside of the Bay Area). Plus equity (when applicable)
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
$112-195.8k
Listed salary applies to positions in California (outside of the Bay Area). Plus equity (when applicable)
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 10+ years of experience in go-to-market function for a Software/SaaS technology company; prior experience as a Chief-of-Staff or operational leadership role preferred
- Utterly organized and detail-oriented; a love for creating order out of chaos
- Strong people development and leadership skills; able to influence and manage multiple extended or virtual teams
- Ability to learn quickly on a fast-paced team including highly technical areas
- Ability to handle interpersonal relationships judiciously, professionally, and empathetically
- Collaborative team player who also knows how to ‘get things done’
- Self-starter who thrives and can multitask in fast-paced and often ambiguous environments
- High energy, strong work ethic
- Strong interpersonal skills; ability to influence at the highest levels
- Strong program management skills
- Past experience and relationships with major SI’s, ISV’s, Managed Service Providers, Value Added Resellers and experience with leading software, Cloud & SaaS organizations required
- Bachelor’s degree and/or MBA degree is a strong plus
What the job involves
- Business Manager – Global Partners is a newly created function focusing on our most strategic partner portfolio worldwide. We help our ecosystem of partners drive enhanced workflow, and we are passionate about helping organizations transform and redefine the very nature of how work gets done
- The Business Manager – Global Partners is about to embark on a number of strategic transformation efforts including reimagining what true partnership means for both ServiceNow and our amazing partner ecosystem
- You will lead key strategic initiatives and own communications to make the VP, Global Partners more impactful. You will also play a major role in helping the VP maintain a pulse on everything going on in the company and the Partner organization, surfacing critical information in a timely manner
- Help ideate, craft and communicate the north star and narrative to the broader organization
- Identify and lead scalable, repeatable programs to support partner acceleration and growth. This includes professional services training and enablement programs to support field sales, and opportunities to drive synergies across global partner GTM operations
- Drive operational rhythm including pipeline, forecasting, Executive Briefing templates, reporting, cultivating and executing weekly leadership / staff meetings, quarterly all hands, off-sites, and regular cadences with peers and executive leadership
- Define structured and predictable ways for the VP and his leaders to engage with different sales leaders across the company to build a collaborative working relationship
- Drive the strategic agenda and serve as primary point of contact for the VP and the extended team leaders
- Partner with GTM leadership to create and deliver a high-impact presentations for ServiceNow C-suite and ELT
- Create strong cross-functional relationships with key business partners across the sales, customer success, corporate strategy and product organizations
- Ensure that the Global Partners GTM team strategy and charter is refined, operationalized, measured and communicated
- Influence decision making within executive audiences; establish and nurture relationships at the highest levels of the organization
- Support the customer agenda including identification of engagement and sponsorship opportunities
- Support meeting preparation and follow-up
- Help establish a culture of cross-functional cooperation and alignment
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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