Key Account Manager, Alan
France
+ Equity
Digital healthcare insurance
Job no longer available
Digital healthcare insurance
1001+ employees
Job no longer available
+ Equity
1001+ employees
Company mission
To make the healthcare system frictionless, fair and friendly for everyone.
Role
Who you are
- You have at least 6 years of experience in a customer-facing role including frequent interactions with C-Levels
- You are fluent both in French and English
- You are experienced in dealing with companies of more than 300 employees
- You have the tact and empathy that make great negotiators
- You are an expert in positive lobbying with key stakeholders and create long-term relationship based on trust and transparency
- You are analytical and love to solve problems in order to delight our members
- You have great active listening skills ans are a master in the art of crafting the right follow-up message
- You have a growth mindset: you are able to adapt to new trends and to develop an in-depth understanding of the health insurance market
- You are based in Paris, Bordeaux, Lyon, Marseille, Nantes, Dijon or Annecy (this is where most of the team is)
- It is nice to have a previous experience in Insurance or any industry linked to benefits (but definitely not a must-have !)
- For this opportunity, we are aiming to hire within the B1-D level range
- If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success
- Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application!
What the job involves
- Our Account Management team’s purpose is to make our key accounts stay and grow with Alan. We created the team in 2020 and we are now 18
- We are looking for amazing people to help us take care of our growing pipe, especially with our biggest clients
- Being a Key Account Manager at Alan means joining a team of talented, committed and passionate experts, with different backgrounds
- We move fast, with a lot of ownership, and are proud to tackle big problems!
- Handle a portfolio of strategic accounts and flagships companies
- Build and maintain strong customer relationships with key stakeholders and display a customer-centric approach to identify the main needs and allow our clients to achieve their goals through Alan
- Proactively identify potential signals of dissatisfaction and implement solutions to answer them
- Ensure successful onboarding of new accounts and promote Alan health partner positioning to generate massive adoption by employees and admins
- Analyze and present consumption reports to customers through business reviews
- Identify and execute out-of-the-box initiatives to engage our existing customers
- Be in charge of cross-selling/upselling our portfolio to answer customer needs and pain points
- Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability
- Participate in the evolution of our products and services, acting as the voice of our customers when discussing with Product teams
Our take
Alan addresses health insurance for businesses and employees in Europe through a healthcare app, backed by official regulatory approval. This endorsement grants Alan the ability to offer a wide range of regulated healthcare insurance services, distinguishing itself in the market.
Focused on user experience and customer satisfaction, Alan employs a people-centric approach, streamlining insurance claims and designing user-friendly health insurance products. While competitors like Babylon and Ada Health exist, Alan's primary focus on health insurance sets it apart.
Despite macroeconomic challenges prompting a goal realignment, Alan achieved significant revenue growth in 2023 and reached a valuation of $4.5 billion in late 2024. This was driven by impressive funding rounds and an expansion of its client base, leveraging AI tools for enhanced productivity. With a robust cash revenue, Alan plans to sustain growth, consolidate its position in the existing markets, and explore expansion into new territories, positioning itself for a potential future IPO.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2024
$202m
SERIES F
May 2022
$213.7m
SERIES E
Total funding: $776.8m
Company benefits
- Fair rewards: Generous equity packages complement your base salary, for permanent contracts only
- Flexible Office: Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest
- All the tools you need: Top-of-the-range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-cancelling headphones
- Flexible vacation policy and flexible working hours: Organise your time as you wish
- Delightful healthcare insurance: Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family, for permanent contracts only
- Transport: Country-specific commuter benefits
- Learning & Training opportunities: A highly flexible Training policy free books and a budget to attend and speak at conferences if the opportunity arises
- Parental leave: Extended parental leave for all new parents, for permanent contracts only
Company HQ
Plaine-Monceau, Paris, France
Leadership
Charles Gorintin
(Co-Founder & CTO)Co-founding Advisor at Mistral AI. Previously a Data Scientist at Facebook, Instagram, and Twitter.
Jean-Charles Samuelian-Werve
(Co-Founder & CEO)Co-founding Advisor and Board Member at Mistral AI. Previously co-founded Expliseat.
Salary benchmarks
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