Customer Success Manager, EverCommerce
Payment Solutions, Growth
$70-80k
+ Employee Stock Purchase Program
Integrated SaaS solutions
Job no longer available
Integrated SaaS solutions
1001+ employees
Job no longer available
$70-80k
+ Employee Stock Purchase Program
1001+ employees
Company mission
To transform commerce for the service economy.
Role
Who you are
- You are an experienced and strategic account manager who has managed a large portfolio of accounts, preferable in the SaaS space
- You have experience scaling playbooks and balancing 1:1 and 1:many outreach
- You are comfortable and confident in outbound communication to a diverse set of stakeholders and company representatives
- You are a self-motivated individual who prides yourself on building and leveraging relationships to drive revenue, advocating for customers, and keeping cool under pressure
- You have experience in onboarding or implementation, showing you can communicate the benefits of change and drive deep and successful adoption of a new tool
- You are motivated by helping businesses find efficiency and reach their potential and have a knack for leveraging multiple relationships to reach goals
- You are driven to exceed company, team and individual goals
- You thrive in an environment that you can help evolve, grow, and improve as we expand into new territories, businesses, and products
- You are comfortable and confident working with large data sets in order to make recommendations to small business owners and/or track and report on the performance of your portfolio
- Not required, but highly valued: experience in the electronic payment processing industry, associated pricing models, and industry best practices
- 2 – 4 years managing a portfolio of accounts (SaaS account management a plus)
- Experience and demonstrated success in a high-volume sales or account management capacity, engaging with VP/C-suite/SMB owners
- Organized, detail-oriented individual capable of meeting short-deadline goals on a daily basis
- Ability to prioritize the most important activities daily to maximize time spent on each account
- Strong excel skills with the ability to understand, analyze and interpret data to make organizational, planning and problem-solving decisions
- Strong written and oral communication skills
- A team player who performs well independently
- Ability to multitask, take direction and execute with precision
- Must be a confident, adaptable self-starter
- Previous payment processing related experience a plus
What the job involves
- We are looking for a Customer Success Manager to join our EverCommerce Payment Solutions brand to develop deep relationships with an assigned portfolio of our most valuable customers to educate, drive adoption, and masterfully navigate value add conversations with customers who utilize our software and payment solutions
- Establish yourself as a trusted advisor to your accounts, lending your business acumen to growing SMBs
- Master our payment solutions, supported products and services, and integration capabilities in order to provide small business customers with consultative guidance
- Scale playbooks and best practices across multi-location accounts, third-party partners, integrated software solutions
- Ongoing management of 1:1 accounts and implement 1:many strategies for channel growth
- Identify on-going sales opportunities within portfolio to generate growth, referrals, and new leads
- Upsell unused functionality and features in order to increase utilization, revenue, and reduce attrition
- Passionately support EVCM Payments Solutions/PaySimple's commitment to create an outstanding experience for all of our customers
Our take
Denver-based EverCommerce is a service commerce platform that offers vertically tailored SaaS solutions for more than half a million global service-based SMBs. Its goal is to accelerate digital transformation across various industries within the service economy, which has proved to have done when considering its recent growth in customers.
The company, which specialises in Home Services, Health Services and Fitness & Wellness Services, serves to accelerate growth, streamline operations and increase retention. By automating these processes, EverCommerce enables clients to focus on simply growing their businesses. Despite increased macroeconomic headwinds in recent years, affecting the marketing services solutions, the company still delivers double-digit growth and solid profitability.
In 2021, EverCommerce went public before acquiring DrChrono, and through this, both companies can share their commitment to helping SMEs thrive. In fact, EverCommerce has become somewhat of a behemoth in its industry, having acquired nearly 30 companies, with multiple in each year. This has enabled it to adopt a broad array of features to offer its growing customer base.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2020
$20m
GROWTH EQUITY VC
Apr 2017
$12m
SERIES A
Total funding: $36.3m
Company benefits
- Flexibility to work where/how you want – in-office, remote, or hybrid
- Robust health and wellness benefits, including an annual wellness stipend
- Continued investment in your professional development through Udemy
- 401k with company match
- Flexible and generous paid time off
- Employee Stock Purchase Program
Company HQ
River North Art District, Denver, CO
Leadership
Matthew Feierstein
(President & COO)Former President at PaySimple. They were also the COO at Pronto.
Chris Alaimo
(CTO)They have extensive history as a VP of Engineering at various companies. Former CTO at PaySimple.
Eric Remer
(CEO)Co-founded I-Behavior, Conclave Group LLC and PaySimple.
Salary benchmarks
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