Technical Account Manager, Gong
$89.6-125k
Revenue intelligence platform
Posted today
Revenue intelligence platform
1001+ employees
Posted today
$89.6-125k
1001+ employees
Company mission
To help companies transform their revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth.
Role
Who you are
- 2+ years of technical experience in customer-facing roles within SaaS organizations
- Proven track record of managing multiple concurrent technical projects and customer engagements
- Strong technical foundation in API integrations, database concepts, and software configurations
- Excellence in distilling complex technical concepts for non-technical audiences
- Experience working cross-functionally with Product, Engineering, and customer-facing teams
- Background in Technical Support, Technical Account Management, Customer Engineering, or Sales Engineering preferred
- Experience with CRM platforms (Salesforce/HubSpot) and enterprise software integrations
What the job involves
- As a Technical Account Manager, you will play a crucial role in serving as the bridge between our customers, Customer Success, and our product & engineering teams, ensuring smooth integrations, technical support, and expert consultation to optimize the value of the Gong Platform and Products
- We are looking for someone in one of the following markets to join our team: San Francisco, Salt Lake City, Chicago, or New York City
- Serve as a strategic technical advisor, helping customers plan and manage the technical aspects of key initiatives and integrations, such as rolling out initiatives or CRM enhancements
- Provide proactive guidance on best practices, potential risks, and solution design to ensure successful execution and long-term scalability.Maintain oversight of customer-filed support tickets, collaborating closely with Technical Support Engineers and R&D to ensure timely investigation, prioritization, and resolution of product issues
- Manage escalations for complex or high-priority cases, driving alignment and clear communication across internal teams
- Identify product limitations, advocate for workarounds or long-term solutions, and manage the lifecycle of feature requests in partnership with CSMs and Product teams
- Manage requests for custom engineering work, coordinating with R&D teams as needed
- Provide high-level guidance and troubleshooting for third-party integrations and assist with post-implementation CRM configuration and issue resolution
- Guide customers through the technical aspects of adopting new features, with tailored recommendations based on their unique business needs and use cases
- Ensure clear understanding of configuration options, dependencies, and best practices to maximize value and drive effective rollout
Our take
In the world of sales, relying on traditional methods like CRM notes for customer insights can be a time-consuming nightmare. Sales reps often spend hours sifting through data, yet crucial details get lost and decisions end up being based on guesswork. Recognizing this challenge, Gong founders saw the potential of AI to bridge the information gap.
Gong's innovative solution goes beyond simply recording customer interactions 0 it analyzes them as well. Gong identifies potential red flags and offers recommendations on the fly, helping reps navigate conversations toward successful closures.
With a proven track record and a global customer base that includes tech giants like LinkedIn, Slack, and Shopify, Gong is making its mark on the industry. The company is now focused on expanding its reach internationally and forging new partnerships, solidifying its position as a leader in AI-powered sales intelligence.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jun 2021
$250m
SERIES E
Aug 2020
$200m
SERIES D
Total funding: $586.1m
Company benefits
- Mental health support resources
- Weekly wellness events
- Work from home stipend
- Generous vacation days
- Quarterly recharge company shutdowns
- Parental leave
- Employee equity
- Retirement savings
- Commuter & parking benefits
- Training & development programs
- Employee resource groups
- Mentorship opportunities
Company HQ
The East Cut, San Francisco, CA
Leadership
Amit Bendov
(CEO)Former CMO at Panaya and CEO at SiSence.
Eilon Reshef
(CPO)Initially served as CTO at the company before transitioning into their current role. Co-founder and former VP of Webcollage (acquired by Answers in 2013).
Salary benchmarks
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