Senior Data Scientist, Parloa
AI Agents & Generative AI
Conversational AI platform
Be an early applicant
Conversational AI platform
201-500 employees
Be an early applicant
201-500 employees
Company mission
To help companies create outstanding customer conversations with AI because people deserve great customer service.
Role
Who you are
- 7+ years of experience as a Data Scientist
- Experience developing and owning production ML models and systems. Experience with LLMs, NLP, or information retrieval is a strong plus
- Strong proficiency in Python and experience with using using Python in production
- Experience working with big data technologies (e.g. Spark) and using ML Ops platforms (e.g. MLFlow)
- Experience with owning the ML process end-to-end: from gathering requirements to experimentation to productionisation, monitoring and optimization
- Experience in leading medium-sized technical projects (3-9 months roadmap)
- Strong spoken and written communication skills in English
What the job involves
- As a Senior Data Scientist, you will evaluate and improve the performance of our AI Agents
- This will involve developing evaluation tasks for agent behaviour, fine-tuning foundation models, researching and prototyping new AI Agent features and frameworks, and investigating issues affecting our customers
- You’ll develop a deep understanding of the behaviour of our models and AI Agents
- You’ll work directly with product engineering and sales teams, leading by example on evaluating and improving our product - from testing new AI system optimisation frameworks to fine-tuning STT models on new languages and accents
- You’ll join the AI & Data Science Team, a collaborative group of Machine Learning Engineers and Data Scientists that own Parloa’s ML Evaluation Platform and the machine learning models that power our product
- The team is responsible for keeping Parloa at the forefront of research and development of Generative AI and AI Agent based products
- Take ownership of data science and machine learning projects that help us improve our generative AI product suite
- Develop and evaluate production Agentic AI systems for real customer use cases
- Directly support and collaborate with product engineering and sales, analyzing the performance of our AI products and prototyping new features
- Evaluate and train or fine-tune a variety of models, including LLMs, intent classification, STT, and TTS models
- Execute Machine Learning research and development projects end-to-end, rapidly turning new ideas into customer facing features
- Our Tech stack (AI & Data): Python, OpenAI, LangGraph, SQL, Microsoft Azure, Kubernetes, Terraform, Docker, MongoDB, MySQL, Redis, Eventhubs (Kafka), PostHog, Databricks, DeltaLiveTables, Preset
Application process
- Recruiter video call
- Hiring Manager Interview
- Technical Stage 1 (Data Science Coding Session)
- Technical Stage 2 (Machine Learning Case Study)
- Meeting the team
Our take
There is an inherent lack of efficiency in many call centres. This not only creates irritation for customers and negative experiences for agents but, as a result, it harms a company’s reputation whilst generating high costs for businesses.
On a mission to put an end to the madness of a call centre, Berlin-based Parloa offers a conversation AI platform that is changing the way businesses communicate with their customers. Using artificial intelligence, Parloa provides unique solutions for companies that makes their specific service smarter.
The company has attracted impressive funding off the back of tripling revenue growth and a 2023 entry into the US market. This will be invested into scaling its operations across the US and EU and will support its product enhancement initiatives.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2024
$64m
SERIES B
Mar 2023
$20.8m
SERIES A
Total funding: $88.9m
Company benefits
- Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI
- Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication
- Competitive salary
- Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth
- Flexible working hours and possibility to take additional vacation days
- A great company culture with regular team events, games night or other social activities
- And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks
Company values
- We are customer-obsessed - For us, our customers always come first. Our AI solution is designed to create the highest value for the businesses we work with. At the same time, our team puts a lot of heart and soul into making our customers successful, building close relationships on our joint journey
- We are partner-focused - We think of our partners as part of the Parloa Team. Together with them, we are putting the customer at the center and realizing our vision of creating smooth conversations with the help of AI. We live and breathe partnerships and understand that we’re simply better together!
- We love humans and technology - At Parloa, we love to build relationships and enjoy getting to know the people behind the companies we work with. We are equally excited about the possibilities technology offers to revolutionize how companies talk to their customers – through people and AI, combining the best of both worlds
Company HQ
Prenzlauer Berg, Berlin, Germany
Articles
Leadership
Malte Kosub
(CEO)Previous co-founder and Managing Director for both Future of Voice and Wandnotiz.
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