UK Client Success Manager, Modern Health
Mental health care designed for the workforce
Open for applications
Mental health care designed for the workforce
501-1000 employees
Open for applications
501-1000 employees
Company mission
To improve the lives of people and their communities by offering an inclusive mental health solution that drives the best outcomes, is the most cost-effective, and is the most engaging.
Role
Who you are
- Ideal candidates have prior experience managing large-scale client relationships and are comfortable analyzing data and using it to make strategic and consultative recommendations
- 8+ years managing client relationships or selling to HR leaders within B2B tech; experience in employer benefits and healthcare is a strong plus
- Proven success strategically and autonomously managing a book of business (30+ customers across segments), including engaging with executive sponsors, senior leaders, and HR decision-makers
- Fluency in English is required; additional languages are a plus
- Track record of achieving high retention, adoption, renewal, and expansion metrics, including closing large expansion opportunities
- Skilled at developing and implementing account strategies to maximize customer value and drive revenue growth
- Ability to build strong, trusted relationships and act as a strategic advisor to customers
- Proactive in identifying risks, resolving issues, and ensuring timely resolutions
- Adept at objection handling and independently negotiating with clients
- Engaging presentation skills with experience leading high-visibility projects such as QBRs/ABRs
- Strong problem-solving and analytical skills with the ability to derive actionable insights from customer data (e.g., Salesforce, Gainsight, Looker)
- Demonstrated ability to understand client business landscapes and align solutions to their goals
- Enthusiastic about tackling new challenges and building scalable processes, with keen attention to detail
- Flexible and agile in fast-paced, cross-functional environments, with a strong sense of urgency, initiative, and independence
- Highly coachable, receptive to feedback, and capable of offering candid feedback to peers and leaders
- Balances humility and confidence in challenging conversations while influencing cross-functional projects and advising leadership
- Intellectually curious, quick to learn and share new tools, concepts, and best practices
- Deep passion for customer success with a proactive approach to solving challenges
- Genuine commitment to establishing the company as a trusted advisor by delivering long-term solutions to complex problems
- Aligned with the company’s mission through a passion for improving outcomes in healthcare, benefits, and mental wellness
What the job involves
- As a Client Success Manager, you will own Modern Health’s employer relationships from launch through contract renewal across EMEA. You are responsible for partnering with Fortune 500 companies to drive product adoption and engagement, and over time client retention and growth
- You partner closely with senior HR executives and business leaders, serving as product expert, strategic consultant, and mental health champion. Your partnership with Modern Health’s clients and internal product team allows us to continually improve the functionality and benefits of the platform
- This role reports to the Vice President of Client Success
- In this role you will be expected to work in your country/time zone
- We’re looking for someone who is excited to positively impact the lives of millions in a highly visible role
- Manage a portfolio of Enterprise Accounts, serving as the face of Modern Health for our highest-priority customers
- Build and manage relationships with a broad range of global stakeholders including Benefit Managers, HR Executives, and consultants
- Partner and support sales initiatives by representing the Customer Success role, organization and how we support and partner with customers
- Conduct regular global account meetings to refine and align customer strategies
- Partner with the US Customer Success Lead to ensure a consistent, cohesive approach across regions
- Partner with clients to define and execute a custom program strategy for Modern Health that integrates within their broader benefit offerings
- Champion and drive engagement with Modern Health’s mental wellness programs, converting clients into champions who serve as references and case studies
- Serve as the primary contact for global product updates and upcoming developments, while acting as a local, accessible contact for escalations and urgent matters
- Maintain an understanding of diverse cultural nuances that influence client interactions worldwide
- Provide local implementation support in conjunction with the US-based implementation team
- Help clients understand available training topics, delivering Benefit Overview sessions tailored to their needs
- Support and lead global QBRs/ABRs, including day-to-day reporting requests for global customers
- Strategically use data and insights to guide decision making, employing storytelling and actionable recommendations that support long-term success
- Leverage tools such as Looker, Gainsight, and Salesforce to understand and diagnose client health, identifying opportunities and risks
- Drive success in measurable engagement and revenue outcomes, including improved wellness impact, benefits utilization, retention and renewals, and product expansion
- Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care to advocate for clients and ensure successful adoption of Modern Health
Our take
Work can be stressful, and not everyone has the time or resources to get the support then need. In fact, job burnout is estimated to cost the US around $200B in health-related expenses each year.
Modern Health is a mental wellness platform working to de-stigmatize mental health care by making it available to everyone. And it does so by providing companies with a holistic mental wellbeing solution that can address their employee's individual needs and engage an entire workforce.
The global mental health market is predicted to grow 3.5% annually and be valued at over $500M by 2030. Modern Health is the fastest entirely female-founded company in the US to reach Unicorn status having raised over $170M in less than two years, brining its valuation to $1.17B. On top of this, it has partnerships with high-profile celebrities, including tennis player Naomi Osaka. And with over 75,000 users and more than 220 corporate clients, the future sure looks bright for Modern Health.
Freddie
Company Specialist at Welcome to the Jungle
Insights
104% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2021
$74m
SERIES D
Dec 2020
$51m
SERIES C
Total funding: $167.4m
Company benefits
- Health and wellness: We offer comprehensive medical, dental, and vision coverage plan options.
- Professional development: We offer every employee a professional development stipend and a wellness stipend.
- Family matters: We celebrate all paths to parenthood by offering the fertility benefit Carrot, and 16 weeks parental leave. Additionally, we offer access to Urban Sitter along with a stipend to support child care, pet care, and other household needs.
- Generous paid time off: Time off is important for rejuvenation of mind, body, and spirit. We ensure you have space to take a break, guilt free.
- Financial planning and education: All full-time employees are able to contribute to a 401(k) plan. We also provide financial advising services through Origin.
- Mental health and wellbeing resources: Modern Health employees enjoy full access to our Modern Health platform including 15 therapy sessions and 20 coaching sessions annually.
Company HQ
Financial District, San Francisco, CA
Leadership
Matt Levin
(CEO)Prior to joining Modern Health as CEO in 2025, Matt was the CEO of People2.0. He was also a Visiting Lecturer of Business History at the Northwestern University for over 18 years.
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