Senior Partner Relations Manager, Unity

• A passion and an understanding of game production lifecycles and customer success in an area of real time 3D, games, or technology
• Experience in Customer Success, Developer Relations, Technical Project Management, Producing or Account Management in software production, games industry, or other intersecting industries
• Top-notch social & communication skills, and a highly-proactive personality
• Able to travel both domestically and internationally
• Be a fluent English-speaker AND have work proficiency in Russian or French
• This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English

Desirable

• Unity's Partner Relations team is looking for proactive, people-minded Account Managers to own the success of our most valued partners
• Working directly with Developers’ executive and technical leadership, we ensure the success of Unity productions all over the world by solving the problems that everyone else gave up on as impossible. Rest assured, you’ll never be bored at Unity
• Our customers create everything from small mobile projects to AAA console games and immersive multi-user VR experiences, and they’re going to need your help to get their projects to maximum performance, stay technically super-stable, and ship on time
• As a Senior Partner Relations Manager, you’re the glue that keeps the whole operation together
• Your role is pivotal in fostering long-term relationships with key customers and helping them realize the full value of our offerings
• You'll need a deep understanding of your customer's long-term strategic goals, helping to surface issues, and feeding data back directly to our product teams. You'll manage customer emergencies with a calm focus
• You'll strive for constant improvement both with your customers and within Unity. You'll set the bar high, ensuring we are always on point and timely
• Define and execute a strategic customer success plans for a selection of Unity’s highest-profile gaming and entertainment customers
• Serve as the main point of contact for assigned accounts, managing the end-to-end customer journey, developing and maintaining strong, long-lasting relationships with key stakeholders
• Proactively lead and drive internal account teams to ensure a cohesive and effective customer experience
• Escalate urgent customer issues and independently push to solutions by enlisting resources both inside and outside of the technical support team
• Own the Voice of Customer by actively monitoring and managing customer feedback and sentiments, and ensuring the resolution of emerging issues in real-time
• Create and maintain real-time reporting of responsiveness, service quality and customer satisfaction and use the data to help drive Unity’s customer care culture