Risk Manager, Amazon

• The ideal candidate should be passionate about helping us ensure that customers may make great purchase decisions and that brand owners and sellers using Amazon are successfully listing and selling their products
• Uses high-level judgement and critical thinking to deep dive and re-examine complex and ambiguous disputes
• Shows strong communication and interpersonal skills to work with, and influence multiple internal stakeholders
• Is a fluent or native English speaker with excellent oral and writing skills
• Is comfortable analyzing and using data to make decisions
• Has a proven track record setting program strategy to deliver results
• Bachelor's degree or equivalent
• Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent
• Experience handling confidential information

Desirable

• Your decisions are not only fundamental to helping protect customers and sellers, but will help maintain the health of the Amazon catalogue and product listings ecosystem
• Investigates, manages and resolves high-impact and complex around intellectual property (e.g. counterfeit, trademark, copyright) issues and violations of Amazon's policies
• Uses high-level judgement and critical thinking to deep dive and re-examine complex and ambiguous enforcement actions
• Collaborates, supports, and influences partner teams in responding to, investigating, managing and resolving high-impact incidents
• Writes Legal (in English) responses to present Amazon's view on disputes to an external and independent mediator
• Analyzes existing policy and process gaps, and develops solutions to close them in collaboration with program teams
• Owns and manages projects designed to improve operational and process efficiency, and helps to scale the EU Mediation program further. This includes accessing and analyzing data and working extensively with teams across the organization