Product Manager, Sierra
Agent Development, Spanish Speaker
£150-260k
Offers Equity
Building and managing conversational AI agents for customer experiences
Be an early applicant
Building and managing conversational AI agents for customer experiences
201-500 employees
Be an early applicant
£150-260k
Offers Equity
201-500 employees
Company mission
To help businesses build better, more human customer experiences with AI.
Role
Who you are
- 5-7+ years experience in product development of highly technical products
- Past experience in Product Management or other similar product development roles at or above the level of Senior Product Manager
- Experience crafting and tailoring a message for potential customers, including executives
- Ability to communicate highly technical concepts to both non-technical and technically proficient audiences, including recent AI developments
- Professional fluency in both Spanish and English
- Degree in a technical or related field, or equivalent professional experience
Desirable
- AI-related experience (experience with product development for AI agents a plus)
- Some coding experience with React, Typescript, and Go
- MBA or equivalent professional experience (while this is a product management role, you will have the opportunity to lean into broader business roles)
- Past roles that interface with end customers to influence software development
What the job involves
- Build Enterprise-grade AI Agents: As an Agent PM at Sierra, you will be responsible for partnering directly with our engineers and customers to build and ship AI agents that handle thousands of customer conversations a day
- Engage with Customers: In the role, you will engage with all levels of our customers’ businesses:
- Discover and assess their requirements
- Prepare and present demonstrations of Sierra’s agent
- Address and overcome technical challenges in the business process by working with technical counterparts
- Develop and improve Sierra virtual agents to fit and anticipate our customers’ needs and business processes
- Become trusted advisors and drive strategic technical strategies for our customers
- Shape the Product Roadmap: Work with Sierra’s engineering and product development teams to scope and implement new features essential to the success of your customers
Salary benchmarks
Our take
Sierra is helping businesses give their customers better, more human support with AI. Its AI agents are always available - day or night, in any language, and on any channel. It's their natural and thoughtful interactions which help these agents stand out; it's not just fast answers but smart, on-brand conversations that actually feel like someone's listening.
Big names like Sonos, WeightWatchers, and SiriusXM already trust Sierra to handle millions of customer interactions too. And it's easy to see why. In a world where customer service often feels robotic or frustrating, Sierra is flipping that script. As AI continues to shape the way we connect and solve problems, Sierra is showing what it looks like when that technology is built with care and a focus on people.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Sep 2025
$350m
LATE VC
Oct 2024
$175m
EARLY VC
Total funding: $635m
Company benefits
- Flexible (Unlimited) Paid Time Off
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension) with Sierra match
- Parental Leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary Benefit Stipend giving people the ability to spend where it matters most
Company values
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We value good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We strive to be the best technology company for parents. We support and respect each other, and we celebrate each other's personal and professional achievements.
Company HQ
SOMA, San Francisco, CA
Leadership
Bret Taylor
(Co-Founder)Bret is also a Chairman of the Board at OpenAI. Prior to co-founding Sierra, he spent over 6 years at Salesforce, joining as the CEO of Quip and ultimately becoming co-CEO of the company.
Clay Bavor
(Co-Founder)Prior to Sierra, Clay spent over 18 years at Google, joining in 2005 as an Associate Product Manager before working his way up to the ranks to ultimately serve as a VP of Labs before leaving in 2023.
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