Program Manager, Lyft
Central Market Management
CA$84-105k
More information about location
3+ days a week in office
Ride sharing company
Be an early applicant
Ride sharing company
1001+ employees
Be an early applicant
CA$84-105k
More information about location
3+ days a week in office
1001+ employees
Company mission
To improve people’s lives with the world’s best transportation.
Role
Who you are
- Proven experience managing large-scale technical programs with a strong understanding of the data lifecycle, including data pipelines, data warehousing, and the operationalization of production-level scientific or machine learning models
- Experience working in a Marketplace Organization leadership team
- Ability to understand complex concepts and work across multiple functions and teams; Demonstrate initiative, persistence, ability to problem solve, and enthusiasm for learning new skills
- Hands-on experience managing initiatives from start to finish; Achieves project goals while managing scope, time, quality and risk. Learns from failures as well as successes
- Prior experience coordinating with multiple stakeholders, internal customers, and third-part vendors
- Excellent organizational skills to juggle many tasks without losing sight of the highest priority items; Ability to stay focused under pressure, prioritizing and managing multiple projects simultaneously in a fast-paced environment
- Strong interpersonal skills and ability to influence and motivate people at all levels across a broad variety of job functions
- Extremely detail-oriented, organized, self-starter and a great communicator
- Excellent written and verbal communication skills
What the job involves
- The Central Market Management (CMM) team sits within the broader Marketplace organization and is critical to enabling pricing, experimentation, and core decision-systems
- We manage the Marketplace through foundational models, business datasets, and decision applications that serve a wide range of teams across Lyft
- These platforms and tools are crucial for competing in the Rideshare landscape and power our pricing logic, operational alignment, and regional decisions
- We are looking to add a Program Manager to CMM who brings structure to a complex marketplace, unblocks teams, and empowers our engineers and scientists to stay focused on building impactful products
- This person will be responsible for large workstreams that involve cross-functional coordination, stakeholder alignment, vendor management, and increasing program velocity
- The ideal candidate has prior experience working with engineers, scientists, external vendors and business data owners
- They are technical enough to understand data pipelines and data contracts
- This role serves as the trusted connector for large collaborative efforts across product, engineering, science, operations, finance and legal
- Drive the end-to-end program lifecycle for complex, multi-stakeholder initiatives involving data pipelines and scientific models, acting as the central champion aligning internal teams, external partners, and third-party data vendors to ensure successful delivery
- Establish and maintain strong cross-functional relationships and communication at all levels of the organization; assist in the optimization of resource allocation
- Improve effectiveness and efficiency of processes and programs
- Proactively work to remove obstacles and enable forward momentum and progress
- Manage issue escalations and provide support to teams balancing competing priorities
- Maintain the institutional memory of the organization by creating a shared knowledge portal and repository of best practices
- Develop and own project methodology and governance standards and procedures, that can be adopted or leveraged by other teams
Our take
Lyft has aimed for consistent growth, making sure to pitch itself as a more reliable and friendly ride-sharing option than its main competitor, Uber. Uber has a greater market share and operates globally, but Lyft hopes to compete by its focus on ride-sharing over Uber's more diversified business approach and as a more rider-friendly and greener alternative to Uber.
Operating only in the USA and Canada, Lyft is in a position of being less affected by global events than Uber but also more vulnerable to local conditions. As an example, while it doesn't face the regulatory hurdles around employment rights that Uber does, it is unable to balance out the cost of the unusually expensive US auto insurance across its operations.
In 2022, Lyft acquired PBSC Urban Solutions, a bike-share equipment and technology supplier, allowing Lyft to compete in new verticals and reaffirming its commitment to green transportation. It has also trialed and launched Lyft Assisted, where drivers help passengers from their door into the car to get to medical appointments. These developments chime well with Lyft's unique selling point as a friendlier and more environmentally aware ride-sharing app.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 14 rounds)
Jun 2018
$600m
LATE VC
Mar 2018
$200m
LATE VC
Total funding: $4.9bn
Company benefits
- Great medical, dental, and vision insurance options
- Mental health benefits
- In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
- 401(k) plan to help save for your future
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Pre-tax commuter benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
- Family building benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
Company HQ
China Basin, San Francisco, CA
Leadership
John Zimmer
(Co-Founder)Originally an Analyst at Lehman Brothers, Zimmer then founded Zimride which was a private ridesharing company that pivoted into Lyft.
Logan Green
(Co-Founder)Founded Zimride, a private ridesharing company which later pivoted into Lyft.
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