Account Manager, WeWork
$123.8-165k
OTE
$86.6-115.5k
BASE
Shared workspace community & office services
Job no longer available
Shared workspace community & office services
1001+ employees
Job no longer available
$123.8-165k
OTE
$86.6-115.5k
BASE
1001+ employees
Company mission
To create environments where people and companies come together and do their best work.
Role
Who you are
- Bachelor’s Degree in Business/Economics or similar fields
- 4+ years in sales, account management or customer-facing capacity (e.g. AM, CSM, Relationship Manager)
- Experience in high growth SaaS is highly desirable
- Proven track record of hitting and overachieving retention targets
- Project management and business operations experience required
- Strategic and innovative problem solver and relationship manager
- Highly flexible and adaptable to continuous change and growth
- Problem solver who can independently translate high-level goals into actionable plans
- Hard-working, self-motivated, dependable, organized and detail-oriented
- Ability to break down problems into manageable components and think through optimal solutions
- Strong generalist - highly competent with the ability to wear many hats
- Strong stakeholder management with an ability to grow and maintain internal and external relationships with clients & cross functional teams
What the job involves
- The USC (US & Canada) Account Management team is looking for an Account Manager to be responsible for managing the customer experience and renewals within their assigned book of business
- This role will be reporting to our Senior Sales Manager, Account Management for the West Coast
- Work closely with the Accounts team to strengthen relationships, drive retention and upselling, ensure member satisfaction within the assigned book of business
- Lead, execute and own the renewal process for accounts within the assigned book of business
- Be an expert on portfolio-wide use cases, requirements, and success metrics, and how they map to the client’s key business objectives
- Be present during onboarding of named account members and build the relationship to create the highest level of member satisfaction
- Provide support to local Community Management teams by working with different departments to prioritize high-level items and escalated issues
- Engage with members post-sale, creatively add value throughout the lifecycle, and ultimately increase retention while reducing churn
- Increase member retention by conducting regular check-in calls, and perform quarterly meetings for health checks
- Act as the voice for Account members at WeWork, providing feedback to improve the member journey
- Team Player with self-awareness and desire to have a positive cultural impact at WeWork
Our take
WeWork is a commercial real estate company that pioneered the shared workspace market, providing spaces for anyone from freelancers to Fortune 500s. Traditional leases typically require businesses to commit to an office for 5-10 years, whilst WeWork allows its members to scale up from a single hot desk to a private office or custom-built suite, depending on their needs.
WeWork has hundreds of locations across the globe, with hundreds of thousands of members. While its initial rapid growth and dominance in key global hubs was impressive, it has since had to scale back and strategically re-align itself in an unstable economic climate.
There is certainly still potential for WeWork to see renewed growth and success, especially as remote and hybrid working continues to be popular. That said, observers will have to wait to see the eventual affect of its restructuring - and only time will tell what the company's future looks like.
Steph
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (last 2 of 15 rounds)
Jan 2019
$1bn
SERIES H
Nov 2018
$3bn
GROWTH EQUITY VC
Total funding: $12.4bn
Company benefits
- Health and dental insurance
- Free breakfast everyday
- Flexible working hours
- Work from home opportunities
Company HQ
Chelsea, New York, NY
Leadership
David Tolley
(CEO, not founder)Also Co-Chief Restructuring Officer and CFO at Intelsat. Previously worked at Stonepeak Infrastructure Partners as a Senior Advisor.
Salary benchmarks
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