Solutions Engineer, Loop Returns
$119.3-179k
This position is also eligible for an annual commission expected to be in the $21,060 to $31,590 range. Offers equity
Exchange and returns platform for Shopify brands
Open for applications
Exchange and returns platform for Shopify brands
201-500 employees
Open for applications
$119.3-179k
This position is also eligible for an annual commission expected to be in the $21,060 to $31,590 range. Offers equity
201-500 employees
Company mission
Loop Returns' mission is to make merchants successful while helping people become more mindful of how they consume by providing seamless product returnal, exchange, and logistics services.
Role
Who you are
- This is an indispensable role with us, so we’ll be looking for you to have examples of when you’ve tackled similar challenges throughout your career
- 3+ years of experience in B2B pre-sales solutions engineering, technical sales, or technical consulting
- We’d love to hear from you if you’ve worked in SaaS, ecommerce, or Salesforce ecosystems—or all three!
- Strong troubleshooting and analytical skills, with the desire to tackle challenges head-on and proactively
- Solid understanding of how web components operate—browsers, APIs, webhooks, servers—and the ability to walk non-technical audiences through end-to-end flows
- Experience with front-end development concepts, including HTML, CSS, and JavaScript, and an understanding of how to scope or advise on customer-facing UI customizations
- Excellent communication skills—you’re engaging, influential, helpful, candid, and can adapt your style to meet the needs of any audience
- Comfortable speaking directly with customers to uncover needs, ask curious questions, and distill actionable insights
- Strong project management skills and the ability to juggle multiple priorities effectively
- A track record of improving your role by seeking coaching, creating new processes, and elevating team knowledge through shared content
- Experience with Shopify, NetSuite (especially NetSuite Accounting), or 3PL integrations is a huge plus for us!
- Familiarity with ecommerce tech stacks and common back-office workflows is a huge plus for us!
What the job involves
- As a Sales Engineer, you will work closely with prospective and existing merchants to explain the technologies, systems, and processes that power Loop and to deeply understand each merchant’s needs, pain points, and technical capabilities
- Then you will partner with our Sales, Onboarding, and Merchant Success teams to ensure that new merchants are able to launch quickly and smoothly with Loop
- Become an expert on Loop’s platform, ecosystem, and integrations, staying up to date on the latest builds
- Provide technical support to our current Sales, Post Sales and Partner teams through channels like Slack, in-person and virtual meetings, and shared documentation
- Vet and close deals from a technical requirements perspective, collaborating with Sales, development partners, and agencies
- Create customized product demos and proofs-of-concept—including front-end configurations—and present these solutions to internal and external audiences
- Answer questions about our APIs, webhooks, integrations, and front-end customizations for both internal and external partners
- Partner closely with merchants and agencies to scope and recommend solutions, including customizations to the shopper-facing return experience
- Help train our Sales teams on the technical aspects of Loop, ensuring they’re confident in articulating product capabilities
- See and improve the whole system: solve new problems, evaluate workarounds, collaborate with Engineering/Product/Design, and explore creative ways to develop on the Loop platform!
Our take
Despite the convenience of shopping online, eCommerce brands face the significant challenge that customers are unable to try a product before they buy, and this ultimately leads to product returns. This can result in revenue and customer loss, complicated logistics, and customer dissatisfaction, problems that could be resolved by offering exchanges instead of returns.
Loop Returns provides an exchange and returns platform for Shopify brands, providing the logistic networks, automation tools, and analytics essential for facilitating seamless product exchanges. The company claims that its exchange-focus approach can help Shopify brands turn costly returns into new sales, increase customer satisfaction, and help brands contribute toward sustainable commerce.
Whilst the company will certainly face competition from alternative Shopify-integrated logistics providers, Loop Returns stands out with its unique approach of treating every product return as a potential exchange. In 2023, off of substantial funding, Lopp Returns released an app for Shopify merchants - Benchmarks - which acts as a refund comparison and analytics platform. Through this approach, the company claims that it can help brands save up to 50% of revenue on their returns, retain customers that would otherwise be lost, and prevent the wasting of products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2023
$50m
SERIES B
Jul 2021
$65m
SERIES B
Total funding: $125.5m
Company benefits
- Equity - We offer stock options as a strategy for investing in the success of our business and happiness of our team members. By offering stock options, all team members are owners and play an integral role in the long-term success of our business
- Health Insurance - We believe in taking care of your whole self, all the time. Your bases are covered with healthcare benefits–medical, dental, and vision insurance–and Loop helps with the premiums
- Flexible Paid Time Off - We have no limit on the amount of time off you can take. Use PTO to get away, move into a new place, celebrate your birthday, or whatever you need it for!
- Paid Parental Leave - We’re committed to supporting our team members during and after this significant life change. Loop offers 14 weeks of paid parental leave, plus an additional ramp-up period, so new parents can gradually transition back into their role
- Paid Holidays - 15 paid company holidays, including our very own holidays we call “Loop Days.”
- Paid Sick and Safe Leave - You’re not a machine, you’re a human—and you can only do your best work when you feel your best. Loop offers 2 weeks of paid Sick and Safe Leave to use if you are not feeling well, need to take care of a loved one, or need a mental health day
- Monthly Wellness Benefit - We value our employees' experience and support their quality of life outside work. Our wellness benefit includes reimbursements for both personal (physical/mental) and professional wellbeing
- Blended Working Environment - We believe you can do your best work when you have the flexibility to choose where and how you do it. Our Blended Working Environment is the ability to customize the way that you work through a combination of Employee Experiences (secluded, hub, office) and Work Modes (remote, hybrid, in-person). This includes a quarterly budget for use of a co-working space and budget to plan in-person or remote gatherings
- Home Workstation Benefit - We want you to be set up for success from day one, so we offer a one-time reimbursement for you to purchase or refresh anything for your work-from-home setup. We’ll also provide you with a Macbook, monitor, keyboard, and mouse
- Internet & Phone Benefit - We reimburse a portion of your phone or internet bill so you can stay connected and comfortable
Company HQ
Columbus, Ohio
Leadership
Jonathan Poma
(Board Director & Founder)Strategist at DYNAMIT from 2010 to 2013. Founder and CEO of Rocket Code from 2014 to 2018.
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