Customer Success Manager, Teamtailor
Bilingual Spanish/English Speaker
All-in-one recruitment software platform
Job no longer available
All-in-one recruitment software platform
201-500 employees
Job no longer available
201-500 employees
Company mission
To build software that provides the best user experience and help companies and people interact better.
Role
Who you are
- Experience in SaaS
- Experience in HR or Recruiting
- Customer Success Experience 🥷🏼
- Experience in project leading, especially complex projects
- Communication, listening, collaboration, adaptability, empathy, and negotiation skills
- Engaged, creative and solution-oriented
- Have the mindset willing to learn and try new things
- Ability to adapt to a fast-paced environment and rapidly- changing market
- Fluent in English and Spanish 🌍
- Extra plus for French language 🇫🇷
- A ping pong professional 🏓... we're kidding! But we do like to play in our Stockholm Office
- We value your personality and we believe you're passionate about your work, ambitious and work hard to reach your own goals!
What the job involves
- Our mission is to have the most satisfied customers and we are looking for a strong relationship-builder to join our team and take care of our American clients
- Implement and onboard new customers
- Help our customers use Teamtailor at its full potential, with everything from integrations in our marketplace, and best practices to training opportunities
- Work as a strategical advisor & goal-oriented for our customers
- Work proactively with renewals
- Build strong relationships.🤝
- Find new business opportunities with our existing portfolio customers, in the form of expansion sales, upselling/cross-selling. 💰
- Track customer's accounts to identify churn risk and work actively to prevent that risk
- Collect and analyze customers' feedback and present it internally
- Together develop and improve ways of working with customer satisfaction
Our take
Teamtailor is changing the way companies recruit online and approach employer branding, aiming to turn HR into heroes by prioritising exceptional experiences and making recruitment enjoyable. The all-in-one platform allows businesses to attract more candidates while effortlessly managing their applications.
With impressive results, 97% of Teamtailor's clients report that their hiring process is faster, showcasing the platform's effectiveness in streamlining recruitment. The intuitive design and user-friendly features allow for better collaboration within teams, ensuring that the hiring experience is both efficient and engaging.
Having received over £14 million in funding, Teamtailor is one of Europe's fastest-growing companies with over 150,000 users and counting. It has expanded and has clients across all markets and sizes, including HBO Europe, Daniel Wellington, and LadBible.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
25% employee growth in 12 months
Company
Funding (1 round)
Feb 2020
$18.3m
Total funding: $18.3m
Company benefits
- A fixed salary and a generous uncapped commission model that rewards people who are motivated and perform well
- Development opportunities in a fast-growing environment, continuous training, and support
- Paid holidays and the chance to attend our yearly 3-day company trip to a secret destination all covered by us
- Tons of team events, celebrations, weekly competitions, rewards, and Pizza Friday for you who like challenges
- A starter kit which includes a Macbook Air+ iPhone, the must-have Teamtailor outfit including a tote bag, t-shirt, sweater, hoodie..
Company values
- Personal: We make professional relationships fun by daring to be personal. We value staying true to ourselves
- Different: We make the choice to stand out. Following someone else’s path has never been an option. We do it the Teamtailor way
- Kind: Being kind matters — this is what makes us and our users smile. We are a team of ambitious people who work together to reach our goals
Company HQ
Katarina-Sofia, Stockholm, Stockholm County
Leadership
Erik Andersson
(Co-Founder & CEO)After working in Investment, Analysis, and Business Development, they served in Product Development at Mynewsdesk. They co-founded Teamtailor in September 2013, and have worked as CEO since September 2020.
Richard Tifelt
(Co-Founder & Developer)Before co-founding Teamtailor, they worked as a Developer at Mynewsdesk for 7 years and then at Stockholm/Sweden Web Solutions AB for 5 months.
People progressing
They worked at Lloyds for 3 years before joining Teamtailor in Sales and Business Development. They were promoted to Product Specialist in April 2021 and are now a Senior Account Executive as of 2023.
Salary benchmarks
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