Staff Product Manager, Harvey

• 8+ years of work experience
• Background in professional services (legal, consulting, banking, or adjacent fields) with experience operating in complex, high-stakes workflows
• 3+ years of product management experience or closely related roles (e.g., solutions, forward deployed engineering, product consulting)
• Experience working in B2B or enterprise environments, ideally with AI, automation, or workflow tooling
• Demonstrated ability to ship and iterate on enterprise-grade software or high-complexity solutions
• Executive presence and a customer obsession mindset
• Strong strategic thinking paired with detail orientation—able to zoom out to vertical-level needs while handling precise workflow nuances
• Ability to communicate both qualitatively and quantitatively; strong command of structuring ambiguous problem spaces
• Comfort navigating extreme ambiguity, defining structure from zero, and driving clarity for cross-functional teams
• A scrappy, ownership mentality—willing to jump on flights, run QA, troubleshoot with engineering, or support customer teams when needed

Desirable

• We are looking for an Product Manager, Agents to define, build, and scale AI agent–powered solutions for Harvey’s most strategic customers – enabling successful deployments and uncovering new solutions to unlock new opportunities for Harvey
• This role sits at the intersection of deep customer discovery, sales, complex workflow mapping, AI/LLM capabilities, and hands-on delivery
• You will work closely with key accounts to understand their highest-value use cases end to end, translate those into agent-powered solutions (out-of-the-box or net-new), and partner with engineering, research, and leadership to bring them to life
• You’ll be responsible to drive repeatability—turning bespoke deployments into scalable products, pricing models, and commercial frameworks for entire verticals
• Partner directly with strategic accounts to uncover high-impact workflows and translate ambiguous requirements into clear, actionable product definitions for agent-powered solutions
• Lead discovery for your assigned accounts and verticals, developing a deep understanding of user intentions, data constraints, workflows, and success criteria
• Map workflows to the broader product, identifying where out-of-the-box agent capabilities fit and where custom development is needed
• Drive deployments end to end—working with forward deployed engineering and customer teams to implement, test, and refine agent solutions
• Define and track success metrics for the verticals you support, ensuring solutions deliver measurable productivity and quality outcomes
• Develop account-level and vertical-level roadmaps, translating customer needs into scalable products or reusable frameworks
• Collaborate cross-functionally with founders, executives, engineering, and legal research to align product direction and ensure technical feasibility
• Influence new commercial models, including pricing, packaging, and deployment strategies for agent-led solutions
• Champion repeatability, helping transform one-off solutions into product features, components, or templates that scale across the customer base