Product Manager, Wayfair
CastleGate Forwarding
More information about location
4 days a week in office
A global online homeware marketplace
Be an early applicant
A global online homeware marketplace
1001+ employees
Be an early applicant
More information about location
4 days a week in office
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- Bachelor’s degree in Supply Chain or Business required and a minimum of 5 years in product management, customer success, operations, logistics, supply chain environment, learning & development or sales enablement
- 5-10+ years of experience in product management within the freight forwarding, logistics or supply chain industry
- Proven experience in developing and delivering training programs, ideally in a corporate or professional environment
- Managerial experience preferred with ability to train, develop and lead a team against set goals and competencies
- Exceptional project management, data analysis, organizational and communications skills
- Excellent written and verbal communication skills – executive presence, ability to influence internal/external partners as well as leadership
- Experience in managing internal and external stakeholder relationships and addressing negative feedback head-on
- Collaborative self-starter who is able to work in a fast-paced environment with a certain level of ambiguity
- Ability to lead through influence and work effectively with people from various backgrounds
- Proficient with Google Suite, Looker, Salesforce
What the job involves
- CastleGate Forwarding is looking for an experienced and strategic Product Manager to join its dynamic team
- This role is a blend of product management and training expertise where you will be responsible for developing, enhancing and managing our freight forwarding solutions while also designing and implementing a comprehensive corporate training program
- Oversee the entire freight forwarding product lifecycle from concept to launch, including product development, testing and improvements
- Deliver high quality products that further enhance the CGF Value proposition for its customers base
- Build and leverage relationships with the Sales and Service Teams to assess suppliers/customers pain points and areas of opportunity through the Voice Of the Customer program
- Travel to conferences, trade shows, in person meetings to conduct competitive analysis, market research and customer feedback sessions to identify new product opportunities and improvements for existing product offerings,
- Collaborate with cross functional teams including CGF and Wayfair to understand market and supplier specific demands, translate these demands into actionable product strategies
- Define product roadmaps, Key Performance Indicators and milestones that align with company goals
- Manage product budget, resources and timelines to ensure successful product delivery
- Work closely with tech team to deliver high quality product features and enhancements while ensuring compliance with regulatory and industry standards
- Own the supplier experience and drive improvements to NPS across the supplier portfolio
- Design, implement and manage a corporate training program for CGF employees supporting freight forwarding operations
- Help develop comprehensive training curriculum, materials, including e-learning modules, manuals and assessment tools to ensure consistent and efficient knowledge sharing. Train internal cross functional teams as needed
- Coordinate the training execution with department sponsors to identify skill gaps, training needs, material creation/maintenance
- Create training schedules and sessions that support belt certifications, addressing core competencies and specialized skills specific to the freight forwarding industry
- Facilitate training for new entry level hires
- Track and assess training outcome, driving e-NPS improvements through the execution of the corporate training program. Adjust program content to ensure objectives and employee feedback are taken into account
- Stay informed about industry trends, best practices and regulatory updates to incorporate them into the training content
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionize online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
-14% employee growth in 12 months
Company
Company values
- Relentless Customer Focus: Delivering an exceptional customer experience drives everything we do. We invest in understanding our customers and partners. We are all in customer service
- Deliver Rsults With Agility: We prioritize work that drives long-term value. We execute with urgency, learn from failure, and nimbly pivot. The outcomes of our efforts are impactful, measurable results
- Use Good Judgement: We are bold and confident, never reckless. We make reasoned, calculated decisions based on data, critical thinking, and pattern recognition
- Build the Best Team: We lead by setting the bar high, articulating clear goals, and diving deep. We hire, develop, and leverage only the best. Our leaders continually reevaluate and strengthen their teams and do not shy away from hard decisions. We expect and demonstrate excellence
- Collaborate Effectively: We invest in cross-functional global partnerships that maximize impact and minimize duplication. We prize collaboration in all interactions – with our teammates, stakeholders, and suppliers. We disagree, align, and commit. Effectiveness and efficiency in collaboration are required.
- Respect Others: We earn and show respect, treating our teammates and partners with empathy and inclusion. We presume good intent while prioritizing impact. We balance confidence and candor with humility and kindness.
- Be an Owner: We are Wayfair first. We act on what’s best for the company, ahead of team or individual goals. We spend every dollar as if it is our own. We take pride in Wayfair’s success while planning the next win. We always think long-term
- Innovate & Improve: We are not limited by precedent. We boldly challenge the norm. We continually identify opportunities to innovate, improve, and simplify. We value incremental improvements, but we also look for game-changing breakthroughs.
- Adapt & Grow: We value adaptability and self-reflection. We find opportunity in every change, experience, and mistake. We are committed to continuous self-improvement.
Company HQ
Prudential / St. Botolph, Boston, MA
Articles
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
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