Principal Product Launch Operations Manager, ZoomInfo
$133-209k
Market intelligence and contact details database
Job no longer available
Market intelligence and contact details database
1001+ employees
Job no longer available
$133-209k
1001+ employees
Company mission
To unlock the growth potential of professionals and businesses with a modern end-to-end revenue operating system.
Role
Who you are
- 10+ years of experience in product operations, program management, or go-to-market operations, with at least 5 years focused on product launches or equivalent cross-functional initiatives
- Proven track record of orchestrating high-profile, multi-team product or feature launches at scale
- Exceptional organizational skills with the ability to manage complexity and ambiguity
- Strong influencing, facilitation, and communication skills across senior leadership and cross-functional teams
- Data-driven mindset with experience building KPIs, dashboards, or operational reporting
- Comfortable working in a fast-paced SaaS, B2B, or technology environment
- Demonstrated ability to evaluate and operationalize AI technologies to improve process efficiency, team productivity, and launch outcomes
- Proficiency with common program management, collaboration, and analytics tools (e.g., Jira, Asana, Salesforce, Tableau, Confluence, Slack)
- Operates with a continuous improvement orientation and passion for operational excellence
What the job involves
- We are seeking a Principal Launch Operations Manager to own and scale our launch operations discipline within the Product Operations team
- This is a highly visible, cross-functional role responsible for orchestrating our most critical Tier 1 product, feature, and service launches
- You will manage the complex processes, people, and technology required to deliver seamless, high-impact launches that drive adoption, customer value, and business results
- This role focuses on building and running the end-to-end launch engine: readiness, alignment, communication, governance, and continuous improvement across the launch lifecycle
- You will act as the connective tissue between Product, Engineering, Customer Support, Marketing, and other teams to ensure every launch lands successfully
- A key expectation of this role is to proactively investigate, pilot, and deploy AI-powered solutions that improve the efficiency, visibility, and efficacy of launch operations
- Own the launch readiness framework for Tier 1 launches, ensuring repeatable, data-driven processes
- Define launch milestones, gates, and checklists to align cross-functional stakeholders
- Partner with TPMs to coordinate execution and maintain accountability
- Act as the central point of contact for launch operations across Product, Engineering, Marketing, Sales, and Support
- Facilitate alignment on launch objectives, success metrics, and timelines
- Proactively identify risks, misalignments, or dependencies across teams and drive escalation management to ensure program success
- Develop and maintain scalable launch operations playbooks, templates, and processes
- Establish governance for Tier 1 launches, including readiness reviews and go/no-go decisions
- Lead post-launch retrospectives, capturing insights and driving continuous improvement
- Continuously identify, test, and operationalize AI and automation opportunities to streamline workflows, enhance cross-team communication, and increase launch velocity
- Support adjacent business operations needs when required to ensure alignment of launches with broader organizational priorities
- Measure launch performance using clear KPIs (adoption, support readiness, enablement quality, etc.)
- Provide visibility and reporting to leadership on launch status, risk, and outcomes
- Identify bottlenecks and implement improvements to reduce cycle time and increase launch impact
- Apply AI tools to analyze launch data, uncover patterns, and surface actionable insights that improve decision-making
- Operate at the principal level as a thought leader for launch operations
- Influence senior stakeholders and drive alignment across complex organizations
- Mentor and guide peers in Product Ops and adjacent teams on launch best practices
- Model a continuous improvement mindset, consistently raising the bar for launch operations maturity
Our take
It was only a few years ago when B2B sales teams relied on warm introductions and contact books. Now, cloud-based CRM, automation and Big Data are critical tools for any selling process. ZoomInfo’s B2B contact base has played a massive part in that journey.
The company primarily helps salespeople find potential customers. Crucially, ZoomInfo then leverages technology to help make that approach as successful as possible. Think contact details of the most likely budget holder at that company, signal for when and how to approach and crucial updates on the company’s fortunes.
ZoomInfo has grown significantly over the previous few years and is now shifting its approach to pursue more inorganic growth through mergers and acquisitions, acquiring several companies in 2022, including the job recruitment website Comparably.
The risk for ZoomInfo is that these moves represent expansion beyond its traditional strengths in top-of-funnel customer acquisition. The company will need to ensure that it maximises synergies in order to win in these markets. The company has expanded operations in India and is set to see further expansion, as indicated by its appearance on the Fortune Future 50 list of robust and growing companies in 2023.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (1 round)
Jul 2004
$7m
SERIES A
Total funding: $7m
Company benefits
- Benefits for the Best You - We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being
- Base Pay - We attract and retain the best talent with competitive compensation that aligns with industry benchmarks and merit programs yearly for promotions and salary increases based on performance, time in role, and position to market
- Bonus - When you crush it, we like to celebrate! Bonuses are awarded annually in connection with company and individual performance
- Equity - We offer each employee a generous equity award in the form of RSUs, so they can directly feel the results and success of their hard work
- Vacation & Time Off - We know everyone's needs are different so we offer flexible paid time off plans including an unlimited vacation option for many employees
- Hybrid Working Model - We offer flexible hybrid remote working models to promote equity, employee wellness, and work life balance
Company HQ
Vancouver
Leadership
Henry Schuck
(Founder & CEO)Originally founded DiscoverOrg which went on to become ZoomInfo through an acquisition in 2019.
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