Customer Service Manager, Daxko

• Bachelor’s degree in Business, Accounting, Marketing, Public Relations or related field
• Two (2) to four (4) years Customer Service experience
• Strong interpersonal and communication skills
• Strong computer and multi-tasking skills
• Ability to create, build, and maintain relationships and rapport with clients
• Ability to identify complex problems and information to develop and evaluate options and implement solutions
• Ability to work cross-functionally and maintain exceptional cross-team communication
• Ability to handle stressful situations or dissatisfied customers
• Ability to train and teach others how to use product(s)

Desirable

• Lead and mentor Customer Service Team Leads
• Set the strategy to achieve goals set by Senior Leadership Team
• Manage customer success activities against defined KPIs
• Execute on at-risk customer follow up with Account Manager and Retention Specialist
• Tertiary escalation point for customers and internal teams
• Execute on at-risk customer follow up with Account Manager and Retention Specialist
• Help drive innovation around customers better utilizing our software by cross-team collaboration with development
• Create and improve processes for support specific needs and cross-team collaboration
• Collaborate across teams regarding business and product needs of customers
• Monitor team metrics and identify trends and areas of improvement
• Communication with customers about system issues
• 10% Travel Required