Senior Project Manager, Artera

• Bachelor’s degree in Business Admin, IT or related field is preferred *additional experience in lieu of a degree is also accepted*
• 5+ years of project management experience in a customer-facing role
• Demonstrated deep experience and expertise in the healthcare or Healthcare SaaS industries, specifically managing complex IT implementations and integrations
• Exceptional oral and written communication skills, with the ability to articulate complex technical and integration concepts to both technical and non-technical stakeholders
• Proven track record of expert stakeholder management, including executive-level client engagement and successful negotiation with internal and external technical teams
• Ability to manage multiple projects simultaneously and prioritize tasks effectively
• Self-motivated and able to work independently with minimal supervision
• Exceptional problem-solving, time management, and organizational skills, particularly in navigating complex technical interdependencies during go-lives

Desirable

• We are seeking a highly experienced and strategic Senior Project Manager to join our team and lead complex, high-impact projects for strategic enterprise customers, with a strong focus on seamless go-lives for product and feature implementations
• In this critical role, you will serve as the primary orchestrator and customer-facing lead for the entire project lifecycle, from sale closure through to successful deployment
• You will collaborate closely with Integration Engineering and Technical Services teams to ensure the intricate technical and workflow integrations required within diverse healthcare IT environments are expertly managed and delivered on time, exceeding customer expectations
• This position is pivotal to the long-term success of our strategic customer partnerships
• You will skillfully manage multiple, concurrent high-stakes projects, proactively overseeing complex project scopes, managing and escalating risks related to technical dependencies and integration challenges
• While leveraging the deep expertise of our Integration Engineering and Technical Services teams, your leadership will be essential in sustaining overall project momentum, maintaining clear communication, and ensuring our consistent delivery of exceptional service and successful go-lives
• Client Focus: Serve as the primary customer-facing project leader for the end-to-end delivery of multiple, complex healthcare IT implementation projects, especially those involving intricate integrations with strategic enterprise accounts
• Project Leadership: Manage the project lifecycle from sales closure to go-live, ensuring all milestones are met. Provide strategic direction to the project teams, ensuring alignment with organizational goals
• Performance Tracking: Direct customer focus on measuring and achieving tangible improvements in key metrics post-go-live, leading strategic conversations with customers about value generation and ROI
• Problem-Solving: Possess a strong functional and architectural understanding of our technical solutions and their integration points within healthcare IT ecosystems. Lead high-stakes negotiations and ensure alignment of project outcomes with client expectations
• Collaboration: Act as the central point of contact for project-level technical challenges, escalating to and coordinating closely with Integration Engineering, Technical Services, and third-party vendors to drive resolution
• Time Management: Ensure all projects are completed on time, within scope, and meet quality standards
• Organization: Maintain comprehensive and meticulously organized documentation of all project activities, including integration specifications, scope changes, and risk logs, alongside administrative tasks
• Optimization: Lead initiatives to adopt new internal methodologies or tools that enhance efficiency and effectiveness of the PSO team