Technical Support Engineer, Verkada

• Bilingual in French and English, both verbally and in writing
• Bachelor's or Master's degree in related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity
• 1+ years professional or internship experience in a technical support engineering or IT role
• Strong understanding of network fundamentals: HTTP/HTTPS, TLS, VLANs, TCP/IP, DNS, NAT, DHCP, 802.11, firewalls, Ethernet/Cabling, PoE, and software systems
• Experience working with Linux, APIs, Python, or other coding languages is a plus
• Ability to communicate complex technical matters both orally and in writing
• Excellent customer service skills and ability to multitask and prioritize in a fast-paced environment
• Demonstrated problem-solving skills and attention to detail
• Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+

• We are looking for Technical Support Engineers to support our growing base of enterprise customers in our London office
• As a member of Technical Support Engineering, you will join a skilled team supporting the entire line of Verkada cloud-managed building security products
• Working independently and collaboratively, you will solve technical issues and advise customers on our platform
• Our team is the bridge between customers, Engineering, and Product Management
• Full-stack troubleshooting of the entire Verkada platform including, network, hardware, software, and electrical issues
• Provide best practice design, installation, and configuration expertise to enterprise customers
• Communicate technical matters to customers both orally and in writing
• Own customer issues from creation to resolution
• Collaborate with Engineering and Product teams to test new products and identify bugs
• Write technical knowledge base articles and whitepapers
• Staying up to date on the latest products and industry technologies
• Build tools and processes that will scale

• Flexible PTO - Take the time you need to recharge now to do great work, long-term.
• Commuter Benefits - Includes monthly transit passes, parking costs and work travel expenses.
• £10 per day food allowance when you're working in the office. Breakfast and lunch are catered twice per week.
• Health Coverage - Comprehensive medical, dental, and vision for you and your dependents. Employee premiums are covered at 100%.
• Wellness Benefits - Receive fitness pass reimbursements and extended mental health coverage.
• Fun Celebrations - Happy hours, quarterly outings, and cross-functional team lunches.
• Fertility benefits - Verkada’s fertility stipend offers $10,000, grossed–up, towards fertility related treatments such as egg–freezing and IVF.
• $1,500/year professional development stipend.
• Pension plan.

Total funding: $643.9m

Before Verkada stepped onto the scene, the evolution of video security was happening primarily in the consumer space. Home-security technology like video doorbells was becoming mainstream, but, ironically, enterprise security was lagging behind. Many large-scale companies were using outdated tech, creating problems for their security operations.