Team Manager of Financial Crime, Monzo

• You have at least minimum entry level financial crime/ AML/ fraud knowledge and have an understanding of current financial crime trends and typologies
• You have experience providing technical coaching and feedback
• You're a clear and inspiring communicator, with excellent written and verbal English
• You're empathetic and have a supportive approach to people leadership
• You're great at prioritising problems and assessing risk in an operations environment
• You are passionate about working in a fast paced environment and comfortable with change

Desirable

• As a Team Manager, you'll be responsible for managing the personal and professional development of your team members, providing technical coaching on financial crime tasks, driving exceptional individual and collective performance, guiding individuals through hard times, and celebrating their successes
• Your team will consist of around 11 Financial Crime Investigators, and could be focused on a number of different AML tasks - including transaction monitoring, writing suspicious activity reports, account closures and escalations
• You’ll hold weekly meetings with your team members (both individually and together as a team) to ensure everyone is informed, engaged, and performing in their role
• You’ll also be responsible for aggregating the feedback that your team provides in these meetings and feeding it into operational leadership to ensure we continue to improve on our processes and tooling
• Team Managers are also heavily involved in our hiring processes, and regularly act as interviewers - so you’ll have the opportunity to help shape the team as it continues to grow
• Managing the personal & professional development of approximately 11 Financial Crime Investigators
• Fostering an empathetic, high-performance culture in the team
• Providing technical coaching, feedback, and advice relating to financial crime tasks
• Analysing and driving improvement in team performance, and reporting relevant insights
• Monitoring and maintaining service level adherence on the work completed by the team
• Aggregating feedback from the team, and ensuring it’s passed on to inform business change
• Communicating and embedding change within the team
• Contributing to a strong control environment by minimising breaches and risk events
• Reviewing complaints attributed to the team and identifying opportunities for improvement
• Conducting job interviews for financial crime investigators and contributing to hiring decisions
• Chairing employee relations cases and making decisions consistent with Monzo’s values

• An initial call with a member of the hiring team
• Followed by a Leadership and Technical interview