Enterprise Admin Specialist Lead, Canva
EMEA
Offers equity
Publishing and design platform
Job no longer available
Publishing and design platform
1001+ employees
Job no longer available
Offers equity
1001+ employees
Company mission
To empower the world to design.
Role
Who you are
- We are in search of a leader who is proficient in technology and capable of leading their team to resolve complex cases
- Additionally, we are looking for someone who can foster a positive and harmonious work environment while mentoring and coaching team members
- It is essential that the candidate has demonstrated teamwork and collaboration skills, with the ability to interface effectively with the Sales and Success teams
- Moreover, we are interested in someone who is not only a manager but also a hands-on player, capable of adapting and stepping in whenever required to serve customers and guide the team
- Finally, the candidate should possess excellent communication skills to facilitate empathetic and clear conversations both with customers and within the team
- We're looking for more than just a manager; we're in need of someone that embodies the player-coach spirit. Someone who will not only lead the team, but also be actively involved in the game, prepared to get their hands dirty — managing, resolving, and even taking on support tickets
- We need someone who can effortlessly transition from being a leader to a top-notch problem solver, unraveling and dealing with complex issues hands-on
- We're keen on someone who can build strong bridges with our Sales and Success and other related teams. Let's harmonize our strengths and win together!
- Our business orbits around our users. If you excel in understanding and addressing customer needs, creating a satisfying experience for them, you're exactly what we need
- Can you communicate your ideas clearly, effectively, and with empathy? Perfect! Open, heartfelt communication is at the core of our team
- If you are someone who adapts quickly and smoothly to a rapidly changing environment, then you're a great fit for us!
- We value a great teacher: someone who promotes constant learning, encourages the team to constantly improve, and successfully creates a culture of growth and development
- Do you have the self-starter spirit that drives you to take the initiative and carry tasks forward independently? That's exactly the type of proactive involvement we're looking for!
What the job involves
- The Enterprise Admin Specialist Lead role is a unique opportunity to lead a dedicated, in-region customer support team specifically tailored for Enterprise Admins
- This is not your traditional team management role; this position requires a dynamic player-coach leader who can masterfully balance expert case management with thoughtful team guidance
- Playing a hands-on role, the Team Leader will actively participate in managing and resolving support tickets while coaching the Enterprise Admin Specialists on best practices. This role calls for seamless integration with the Sales and Success teams to ensure better coordination and faster resolution of customer concerns
- This role champions specialized expertise in Single Sign-On and SCIM, Brand Kit, Content Management, Learning Tools Interoperability, Apps & Integrations, Offline Billing, User Management, Data Visualization (Flourish), and any other future features or offerings
- Actively participate in and look after the management and resolution of support tickets
- Be available for scheduled phone or Zoom calls, leading the team in addressing and expediently resolving customer issues
- Drive collaboration and effective teamwork between the Enterprise Admin Specialists, Sales and Success and Enablement teams, as well as various User Voice teams
- Stay on top of cutting-edge company-specific tools and functions and mentor the team on technical aspects
- Demonstrate admirable versatility, stepping into different roles as required, showing a high level of adaptability and initiative
- Oversee operations and provide services during business hours or hours most beneficial to strategic customers
- Foster regular communication within your regional team to enhance efficiency, synergy, and dramatically improve customer service
- Establish and promote growth and development for team members, encouraging them to master new tools, features, and practices
Salary benchmarks
Our take
Launched in 2013, Canva is a free online visual communications and design platform. It features a vast range of templates including presentations, websites, and social media graphics, plus a huge library of fonts, stock photography, illustrations, video footage, and audio clips.
With the aim to empower 100% of the world to communicate in ways that were once limited to the 1%, Canva was founded on the belief that people shouldn’t need to understand complex software to unlock their creativity. Simplicity is central to Canva’s offering, its straightforward drag-and-drop user interface avoiding complex tools that require training. This approach has been hugely popular and has been key in setting the company apart in the market, with over 90% of the Fortune 500 now using the site.
More recently, Canva has broadened its offerings through a number of acquisitions and now offers a full visual communications platform, featuring stock content, innovative editing features, and data visualization. Zeetings, Pexels & Pixabay, Kaleido, Smartmockups and Flourish have all joined Canva, and the business is well set to continue leading and innovating in the space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
56% employee growth in 12 months
Company
Funding (last 2 of 12 rounds)
May 2024
$400m
GROWTH EQUITY VC
Sep 2021
$200m
LATE VC
Total funding: $968.6m
Company benefits
- Equity packages — we want our success to be yours too
- Inclusive parental leave policies supporting all parents & carers
- An annual Vibe & Thrive allowance supporting wellbeing, social connection, and office setup
- Flexible leave options empowering you to recharge and thrive
Company HQ
Surry Hills, NSW
Leadership
Cameron Adams
(Co-Founder & CPO)Cameron studied at the University of Melbourne before working as a Developer and Designer for Eclipse and Google for a combined 5 years. They then founded Fluent.io in 2011, and Canva in July 2012.
Melanie Perkins
(Co-Founder & CEO)Having studied at the University of Western Australia, Melanie first founded Fusion Books in 2007 and and co-founded Canva in 2012. Melanie is now CEO of Canva.
Cliff Obrecht
(Co-Founder & COO)Having studied at the University of Western Australia, Cliff spent 5 years as Managing Director of Fusion Books. They left this role in 2013, having co-founded Canva with Melanie and Cameron the previous year.
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