Senior Director of People, Galileo

$225-260k

+ Equity

Expert level

Remote from US

24/7 urgent & primary care services

Job no longer available

24/7 urgent & primary care services

201-500 employees

HealthcareB2CMarketplaceSaaSMobileAccessibility

Job no longer available

$225-260k

+ Equity

Expert level

Remote from US

201-500 employees

HealthcareB2CMarketplaceSaaSMobileAccessibility

Company mission

To enhance quality of care, reduce costs, and improve outcomes by bringing great doctors closer to the people who need them.

Job

Company

Role

Who you are

We're looking for an experienced Senior Director, People who combines strategic thinking with operational excellence
You are a strategic People leader who excels at operational execution and culture building
You think ahead about what the organization will need—connecting people decisions to business outcomes like profitability, customer satisfaction, and operational efficiency—while staying grounded enough to roll up your sleeves and get things done
You operate fluidly between strategy and execution, partnering with leadership to shape direction while building the systems, processes, and team capabilities that make strategy real
You're also a deliberate culture carrier: you model the values and behaviors you want to see across the organization, and you create environments where people feel engaged, accountable, and set up to thrive
You use data to inform decisions, develop strong teams, and are motivated by delivering consistent, high-quality outcomes across all people priorities
10+ years of progressive People leadership experience, with 3+ years leading people operations in high-growth, venture-backed startups or fast-paced environments
Proven track record running and optimizing people operations in organizations of between 200-1,000 employees
Strong operational expertise managing benefits administration, compliance, HRIS implementation, and multi-state people operations
Demonstrated success designing and implementing people programs that directly support business objectives and measurable outcomes (e.g., retention, productivity, cost management)
Deep expertise with HRIS platforms (e.g., UKG, Workday, BambooHR), ATS systems, and people analytics tools
Solid understanding of employment law, compliance requirements, benefits regulations, and risk mitigation as a multi-state employer
Ability to collect, analyze, and present people data to make sound, data-driven decisions
Demonstrated ability to execute consistently and effectively—comfortable ensuring team delivery while also jumping into hands-on work
Digital health industry experience is a plus but not required

What the job involves

You'll partner with the COO to shape people strategy and lead the execution of infrastructure, programs, and operations that enable Galileo to attract, develop, and retain exceptional talent
This role requires both vision and execution, and you'll think ahead about organizational needs while ensuring your team delivers effectively across all priorities, from benefits administration to performance management to recruiting operations, translating business goals into people priorities and building the systems that make them real
In the near term, you'll be focused on operational excellence and maintaining a strong foundation, ensuring existing programs run well and your team is set up for success, before shifting your energy toward longer-term strategic priorities as you grow into the role
This is a remote position, reporting into the Chief Operating Officer
Operational Leadership & Execution:
Run the day-to-day operations of the People team, ensuring consistent execution across all people priorities and functions
Partner with the COO to translate business strategy into people priorities, including workforce planning, organizational design, and capability building aligned to 2026+ strategic goals
Anticipate organizational needs 6-12 months ahead, proactively designing people solutions that support business growth, margin expansion, and operational scaling
Drive data-informed decision-making across the people function, leveraging analytics to measure effectiveness and identify improvement opportunities
Ensure compliance with employment law, benefits regulations, and people requirements across multi-state operations, and oversee employee relations matters
People Operations & Infrastructure:
Lead and optimize People processes, policies, and workflows across the entire employee lifecycle—ensuring onboarding, role transitions, life events, and offboarding are executed professionally
Oversee employee benefits strategy and programs, ensuring competitiveness, cost-effectiveness, and excellent employee experience, while ensuring the team executes leave administration and life events seamlessly
Oversee payroll, tax compliance, and contractor management operations
Optimize People systems and technology infrastructure (HRIS, ATS, analytics tools) to support efficient operations
Oversee technical infrastructure for recruiting, People operations, provider credentialing and licensing, and compensation management
Program Implementation & Delivery:
Implement and manage core people programs including performance management, manager enablement, and talent assessment
Execute talent development initiatives including upskilling programs, leadership development, and succession planning
Drive large-scale people initiatives that affect the entire company, ensuring seamless execution and measurable outcomes
Maintain a culture of continuous learning, innovation, and operational excellence
Team Leadership:
Lead and develop a high-performing People team across talent acquisition, People operations, and People experience
Provide guidance, feedback, and mentorship to foster team growth and operational effectiveness
Establish clear goals, priorities, and accountability across the function to ensure consistent delivery

Application process

We except a high volume of applicants to this role. To ensure we have the ability to thoughtfully review and respond to all applications in a timely manner, we'll be keeping this posting open until 5pm EST on Thursday, March 12th

Our take

Due to time, language barrier, transport and financial constraints, many Medicaid users in America find it difficult to actually see a doctor for their ailments. Galileo was founded by Thomas Lee as a digital and in person strategy to improve medical care and customer service, providing communication with medical practitioners and aiming for faster medical access than other Medicaid packages can offer.

Utilizing not only medical but software expertise, Galileo provides 24 hour access to medical professionals for its users, and consults with businesses and medical care packages to ensure the best care models for their respective customers too.

In order to boost its network, the company announced its partnership with Wellcare in 2023, giving Medicare Advantage members access to Galileo's primary and multispecialty care. More recently, it has expanded further through a collaboration with Emory Healthcare, combining Galileo's digital-first care model with a major provider network to reach more patients across Georgia. Together, these partnerships show Galileo's push to scale access to care.