International HR Operations Specialist, Justworks

• Minimum of 4 years of HR professional experience championing efficient, compliant, and people-focused processes across different provinces in Canada
• Experience managing complex HR compliance or legal situations with customers and employees
• Proven experience in managing competing customer support and project priorities
• Ability to establish and maintain standard operating procedures and user documentation
• Knowledge of data governance, privacy, and compliance in a HR context
• A collaborative, team player with a positive attitude, committed to being a business partner to internal customers

Desirable

• As an International HR Operations Specialist for Canada, you’ll be the go-to “on the ground” expert in charge of effectively implementing local compliance processes, communicating these processes across the International organization, and executing processes directly with customers and employees where needed. As a local HR Operations Specialist, you care deeply about both the employee and customer experience. You can simplify and articulate legalese and complex concepts into clear, easy-to-understand terms. You love learning about new products and subject matter (such as employment law updates), and helping others learn as well
• You have a natural curiosity to develop deep subject matter expertise in your region, combined with a people-first and practical mindset. You are a problem solver who genuinely enjoys figuring out how and why things work, and you have the ability to implement compliance processes ensuring adherence and driving continuous improvements
• Develop, oversee, and implement the administration and operations of HR programs and policies at each stage of the employee and customer lifecycle, including: onboarding, employee status changes, offboarding, transfers, payroll and other compensation changes, benefits enrollment and administration
• Partner with the cross-functional teams (such as Customer Success, Revenue Enablement, and Product Marketing) to create HR-related content, tools, and experiences for internal and external customers
• Work through creative and practical solutions to effectively answer complex HR questions and problems that arise from employees and customers; provide HR guidance and best practices, troubleshoot and resolve issues, and route feedback appropriately
• Display a high level of professionalism and compassion when working on sensitive customer and employee matters
• Explain complicated compliance and HR concepts in simple, user-friendly terms, communicating with both our customers and employees on the ground
• Other duties as needed based on department and/or organizational needs
• As an International HR Operations Specialist, results are paramount for your success and ultimately result in our success as an organization
• In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following competencies:
• Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding
• Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior
• Adaptability - the ability to adjust your approach or actions in response to changes in your external environment
• Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things
• Curious - the innate desire to learn, grow and understand
• Risk assessment - applying a logical step-by-step process to protect, and consequently minimize risks to, the organization, interests and employees